Services Implementation Manager
Services Implementation Manager
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$ 100000 - 140000
1 Vacancy
Job Description
Join us at Jabra a part of GN where we take pride in initiating major technology shifts to provide innovative intelligent audio and video solutions that truly make the world look and sound better.
Were seeking a Services Implementation Manager to execute the rollout of new post-sales service offerings across our Enterprise portfolio. This role combines project management with early-phase customer onboarding support ensuring that services like extended warranty advanced care and Jabra premium features are launched effectively and deliver immediate value. The ideal candidate thrives in cross-functional environments is process-oriented and brings a customer-centric mindset to scaling new service offerings.
Key Aspects of the role:
Service Rollout & Implementation
- Ensure the complete end-to-end implementation of new service offerings ensuring internal alignment and operational readiness.
- Collaborate with Product R&D Operations Support and Sales to build and execute clear rollout plans.
- Create documentation playbooks and processes to support repeatable scalable service delivery.
- Coordinate backend setup needs including system configuration entitlements and support workflows.
Customer Onboarding (Initial Phase Support)
- Serve as the onboarding lead for select enterprise customers during early service deployments.
- Ensure accurate activation of licenses configuration of Jabra features and setup of support entitlements.
- Gather feedback during onboarding to improve service rollout processes and customer experience.
Project Management & Process Optimization
- Coordinate service rollout projects using structured project management practices.
- Monitor milestones dependencies and risks to guarantee effective execution.
- Continuously assess and improve delivery processes for efficiency and scalability.
Governance & Stakeholder Communication
- Provide status updates documentation and recommendations to senior leadership and cross-functional partners.
- Support smooth handoffs from implementation to support and customer success teams.
What we think youll need to thrive in the role
- 5 years of experience in service implementation onboarding delivery operations similar
- High level of Project management and organizational skills.
- Ability to work cross-functionally in a global matrixed environment.
- Familiarity with service platforms (e.g. Salesforce ServiceNow) and entitlement/license systems.
- Experience supporting enterprise-level customers.
Webelieve that your personality is an important factor leading to success in the role
There is a lot of stakeholder management in this role and we expect you to collaborate naturally with others to create results. You thrive in an environment with a strong entrepreneurial spirit which requires that you are self-driven and can effortlessly create structure in your work and projects. You naturally take accountability for projects and we expect that you are analytical and data driven.
Pay Transparency Notice:
Depending on your work location the target annual salary for this position can range from $100000.00 to $140000.00 base with an additional sales incentive compensation plan. Compensation for roles at GN depend on a wide array of factors including but not limited to location role skill set and level of experience. To remain competitive GN offers a competitive benefits package including annual bonuses health insurance a 401(k) plan and paid vacation and holidays.
We encourage you to apply
Even if you dont match all the above-mentioned skills we will gladly receive your application if you think you have transferrable skills. We highly value a mindset motivation and energy that aligns with our core values to not only ensure growth for you but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
Jabra welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group which operates in more than 90 countries across the world. Founded in 1869 GN group today has more than 6000 employees.
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E-Verify:
GN participates in E-Verify. View the E-Verify posterhere. View the Right to Work poster here.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail or call . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
#LI-Jabra
Required Experience:
Manager
Employment Type
Full-Time
