Senior Pension Analyst, Member Services

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seeking a Senior Pension Analyst Member Services who will be integral to the success of the Member Services team and to CAATs guiding mission and growth strategy. The Senior Pension Analyst reviews processes authorizes complex escalated and/or high-profile cases performs routine and specialized calculations (when required) provides training to new staff and acts as a lead in the absence of the Team Lead Member Services.

As the Newest Member of our Team Youll:

• Act as the first point of contact for member and employer queries attempting to resolve issues and escalate when necessary.
• Update members data and calculate specific entitlements as required based on data and eligibility as prescribed by the Plan and legislation.
• Conduct peer reviews of calculations documents and maintain recordkeeping as needed.
• Approve new payment setups for pension entitlements and ensure these are processed within established service standards and in compliance with Plan provisions and regulatory requirements.
• Support required system updates and identify opportunities to streamline processes by making improvements to the Pension Administration System.
• Review pension administration activities identify process gaps and propose updates or procedural improvements.
• Participate in escalated cases member initiatives and projects as required.
• Participate in structured training sessions to increase knowledge related to the plan document and legislation.
• Lead training sessions for new team members and employer Administrators on Plan text systems and departmental policies.
• Coordinate information updates for staff and ensure adherence to updated processes and procedures.
  

To Succeed You Bring:

• A College Diploma or University Degree with a minimum of 5 years of experience with Municipal Employees Pension Plan (MEPP) public sector pension administration or through an outsourcing service provider involving direct member/client interactions.
• Pension Plan Administration Certificate (PPAC) Certified Employee Benefit Specialist Program (CEBS) or Certified Benefits Professional designation or actively pursuing these qualifications.
• Understanding of Defined Benefit Pension administration systems and working with pension plan texts participation agreements and multi-jurisdictional employer interactions.
• Experience in all types of pension life event calculations.
• Excellent analytical skills attention to detail and a mathematical aptitude.
• Strong written and oral communication skills.
• Exceptional judgement logic teamwork and interpersonal skills.
• Advanced proficiency in Excel.
• Ability to thrive in a dynamic fast-paced work environment while effectively managing multiple tasks.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.
• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.
• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.