MAC Coordinator
MAC Coordinator
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Job Description
Job Title
MAC CoordinatorJob Description Summary
The primary role of the Move Coordinator is to ensure client satisfaction throughout the move process. This role is highly interactive and requires a strong customer service orientation.Job Description
- Develop and maintain excellent working relationships with key business partners vendor partners and MAC Manager.
- Coordinate new hire placement.
- Manage weekly small (<10) or large (>10) group moves.
- Implement move plan in accordance with the approved occupancy plan.
- Coordinate with FM team PDS team and/or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves.
- Coordinate with MAC Manager to ensure work is delivered within timeframe and agreed-upon scope.
- Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants.
- Keep track of all tasks schedules and budgets related to the move.
- Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules.
- Deliver boxes move labels post pin ups and deliver/communicate move instructions.
- Coordinate movers and alert security by providing all names for badging.
- Submit service tickets to have space cleaned keys and chairs at desk.
- Troubleshoot all lost or misplaced items.
- Coordinate pick up of crates and/or boxes.
- Be on site for all vendor and customer moves including nights and weekends when required.
- Support change management as it pertains to changing workspace and work style.
- Drive to improve client awareness by providing trending analysis for MAC process.
- Send out post-move surveys and reports on findings and identify process improvements as appropriate.
- Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process.
Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
IC
Employment Type
Full-Time
