Lead HR Product Analyst, HR Systems

About this Role

Wells Fargo is seeking aLead HR Product Analyst HR Systemsto join our HR Employee/Labor Relations Services Team within Traditional Product Management. This is an exciting opportunity to help lead Wells Fargos Human Resources transformation by delivering innovative integrated HR technology solutions that enhance the employee experience.

As a key member of the team you will ensure alignment with HR Product and Portfolio Management standards and best practices. You will work closely with cross-functional partners across HR Legal Technology and Risk to deliver scalable solutions using ServiceNow.

In this role you will:

• Lead cross-functional teams to strategize plan and execute HR technology initiatives.

• Drive accountability and efficiency while managing risk exposure across assigned programs.

• Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations

• Review strategic approaches and effectiveness of support function and business performance

• Make decisions in highly complex and multifaceted situations requiring solid understanding of business groups functional area or products facilitate decision making and issue resolution and support implementation of developed solutions and plans

• Influence guide and lead less experienced Strategy and Execution staff within the group

• Facilitate decision-making and support implementation of strategic plans.

• Collaborate with Business Execution team members and leadership to drive HR transformation.

• Lead and facilitate end-to-end workflow design sessions for HR Service Delivery processes.

• Elicit analyze and document functional non-functional and technical requirements for HRSD modules including:

  • HR Case Management

  • HR Agent Workspace

  • Employee Relations

  • Virtual Agent

  • Live Chat

  • Now Assist (Generative AI / Agentic AI features)

• Serve as the primary liaison between business stakeholders and technical teams translating complex HR needs into scalable product solutions.

Required Qualifications

• 5 years of experience in Business Execution Implementation or Strategic Planning or equivalent demonstrated through work experience training military service or education.

Desired Qualifications

• Proven expertise inServiceNow HR Service Delivery with hands-on experience in modules such as HR Case Management Employee Relations Live Chat and Now Assist.

• Demonstrated ability to lead cross-functional teams through workflow mapping requirements gathering testing and solution delivery.

• Strong analytical communication and problem-solving skills.

• Track record of successful HRSD implementations and enhancements.

• Familiarity with Agile methodologies and product lifecycle management.

• Strong interpersonal skills and the ability to influence and guide less experienced team members.

• Experience working in a highly regulated environment.

• Experience leading and facilitating workshops and discussions to meet client objectives and desired outcomes

• Experience driving the requirements process with both technical and business partners

• Experience interpreting business and technical needs and translating them into user stories

• Experience managing complex technology projects and presenting to multiple levels of management

• Ability to operate as part of cross functional work streams to execute projects with quality and on-time

• Knowledge of HR business processes

• Excellent verbal written and interpersonal communication skills

• Strong organizational multi-tasking and prioritization skills

• Ability to prioritize work meet deadlines achieve goals and work under pressure in a dynamic and complex environment

• Ability to work in a fast-paced collaborative environment.

• Willingness to adapt to changing priorities and business needs.

Job Expectations

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• This position is not eligible for Visa sponsorship

• Up to 5% travel

Posting Locations:

• Minneapolis MN

• Charlotte NC

• Phoenix AZ

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Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.