Customer Support Generalist, Visual Lease
Customer Support Generalist, Visual Lease
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1 Vacancy
Job Description
Job Description
OVERVIEW
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our Clients. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our Clients and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our Clients our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.
Visual Lease
As the centralized system of record for all lease-related financial operational and legal data Visual Lease a CoStar Group company is purpose-built to support every team involved in managing a companys leased and owned assets. Informed by nearly three decades of experience our platform integrates lease management lease accounting and sustainability reporting enabling organizations to save time mitigate risks reduce costs and support sustainability initiatives. Our award-winning software is used by 1500 organizations to manage more than 1 million real estate equipment and other leased asset records globally.
Job Description
Visual Lease is in search of a passionate and energetic Customer Support Generalist that will assist our clients with technical questions within the platform. The Customer Support Generalist is the primary point-of-contact between Visual Lease and our customers making this a great opportunity to make a large impact in the business!
Customer Support is responsible for providing consistent top-notch customer service and product expertise by responding to managing and resolving technical inquiries from clients. You are a great match if you are quick to learn a new product analytical and driven to help customers solve problems.
This position will be full-time in the office and will be based in New Jersey or Atlanta.
What will you do
Take ownership of all customer inquiries related to how-tos and technical issues or problems.
Communicate through various channels such as email phone and virtual calls.
Build strong relationships with customers through timely communication and accurate issue resolution.
Meet or exceed SLA while providing the highest quality of service.
Manage your case workload daily to ensure proper and timely communication with all clients.
Stay up to date on all new features and existing issues.
Collect enhancement requests and provide feedback to the proper departments.
Collaborate cross functionally with other department representatives to ensure the best quality service to our customers.
Maintain customer case data integrity within our CRM (Salesforce).
Leverage internal resources to provide accurate responses to customers as quickly as possible.
Adhere to all published processes and procedures.
Be the voice of the customer when working cross functionally.
Troubleshoot issues reported by customers to determine pervasiveness and severity.
Basic Qualifications
Bachelors degree from an accredited not-for-profit University or College.
A track record of commitment to prior employers.
1 years related experience interacting directly with customers and resolving customer concerns or challenges.
Driven and independent learner with the ability to grasp new concepts quickly.
Ability to organize and manage multiple and competing priorities.
Excellent written and verbal communication skills.
The ability to work a modified schedule performing after-hours and on-call work as necessary.
Professional positive and nurturing attitude with all clients.
Strong sense of urgency and responsiveness.
Self-motivated with a demonstrated ability to take initiative.
Whats in it for you
When you join CoStar Group youll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training tuition reimbursement and an inter-office exchange program.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life legal and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups
Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.However please note that CoStar Group is not able to provide visa sponsorship for this position.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Employment Type
Full-Time
