Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Service Advisor
Shottenkirk Toyota San Antonio
Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees customers and the community.
The responsibilities of a Service Advisor include greeting customers listening to their needs and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Responsibilities:
Greet every customer with professionalism energy and provide exceptional service
Obtain customer and vehicle information
Listen actively to understand vehicle concerns and accurately document customer reported issues
Determine and recommend maintenance base on age mileage and history of vehicle
- Generate accurate cost and estimates for labor and parts
Coordinate service scheduling including arranging loaner vehicles and verifying insurance when needed
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Requirements:
At least 3 year of automotive service experience ( Advisor Assistant Lane Manager or Service Consultant
- Strong customer service and communication skills with a professional and energetic demeanor
A desire for a long-term career with a growing organization
- Ability to manage multiple prioritiesat a fast- paced environment
Tech savvy and eager to learn new software systems
- Clean driving record and valid drivers license
What we offer:
- Relocation assistancefor out of area candidates
- Competitive pay Bonus potential
- Ongoing training and career advancement opportunities
- Full benefits (DentalMedical Vision 401(K) and paid time off
- State of art facilities and tools
- Supportive leadership and strong team culture
Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
