drjobs Communication Desk Assistant 3

Communication Desk Assistant 3

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Job Location drjobs

Lithia Springs, GA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Communication Desk Assistant 3

Location: Lithia Springs Georgia 30122

Contract- 1 Year

Client- Georgia Power

Job Summary:

The Communication Desk Assistant plays a critical role in supporting the Transmission Grid Control Center (GCC) by facilitating communication between internal departments and external partners. This position assists Power System Coordinators during system events manages outage records communicates with field personnel and ensures the accurate logging of transmission system activities.

Key Responsibilities:
  • Initiate and maintain communication with internal customers (e.g. TMCs supervision) and external partners (e.g. ITS teams) during routine and emergency system events

  • Assist Power System Coordinators with outage report preparation corrections and documentation

  • Maintain and track outage records for all transmission lines and equipment

  • Answer and log phone calls from field personnel entering/exiting substations or power line right-of-ways

  • Provide timely updates and instructions to field crews under routine and emergency conditions

  • Perform clerical and administrative tasks as required by the GCC

  • Ensure timely data entry into system tracking databases and support real-time operations

Education & Experience Requirements:
  • High school diploma required; college degree preferred

  • Experience in a utility environment especially in transmission or generation maintenance or construction is a plus

  • Familiarity with control center or field operations is desirable

Skills & Abilities:
  • Strong oral and written communication skills

  • Ability to manage multiple tasks prioritize under pressure and respond quickly in fast-paced environments

  • Proficient with Microsoft Office Suite (Excel Word Outlook PowerPoint Access)

  • Knowledge of basic electrical concepts and terminology is preferred

  • Problem-solving and decision-making capabilities

  • Able to work independently and collaboratively with cross-functional teams

Work Conditions:
  • Office-based environment within the Grid Control Center

  • May require shift work depending on operational needs

  • Must be comfortable working in a high-volume real-time support environment

Employment Type

Full-time

Company Industry

About Company

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