Principal Oracle Fusion Cloud Education Lead - Cx Sales & Service

The Principal Oracle Cloud Product Education Lead - Oracle Fusion Sales and B2B Service Instructor/Consultant is a self-motivated professional who uses their expertise to support Oracle University products curate online subscription content teach develop and record training materials. The ideal candidate is passionate about technology and education driven to learn and teach using modern learning methods in a fast-paced and customer-centric environment.

Oracle University is a global team that empowers customers partners and employees by providing training across all Oracle Cloud services including SaaS and OCI. Training is delivered via digital subscriptions on an advanced learning platform featuring knowledge checks skill paths gamification and learner analytics. The team also delivers live instructor-led sessions and hands-on labs to enhance cloud learning experiences.

Passion for training and sharing knowledge!

8 years of hands-on experience working with Oracle Fusion Sales and B2B Service Cloud Applications.

Understanding of Oracle CX Cloud architecture and integration with other Fusion Cloud modules (e.g. ERP HCM)

Experience with data migration user security setup sandbox testing and extensibility frameworks.

Familiarity with REST APIs and Application Composer in Sales and B2B Service Cloud.

Strong communication skills and experience delivering virtual or in-person training.

Strong technical knowledge in customizing Fusion application with custom objects Redwood BI Dashboards Groovy Scripting Visual Builder and DCS.

Practical consulting and field experience with the following Oracle Fusion Sales & Service modules:

Sales Modules
- Lead Management
- Opportunity Management
- Product Catalog
- Sales Forecasting
- Territory Management
- Partner Relationship Management (PRM)
- Sales Analytics
- Digital Sales and Sales Assistant (Mobile & AI Features)

B2B Service Modules
- Service Request Management
- Knowledge Management
- Digital Customer Service
- Service Level Agreements (SLAs)
- B2B Service Analytics and Dashboards

As the Oracle Fusion Cloud Customer Experience (Cx) Lead you will join a team of SMEs charged with supporting Oracle Universitys Cloud training content. You will participate in the recording delivery and sale of Oracle University (OU) training assets including but not limited to the Cloud Navigator Cloud Learning Subscriptions Live Training Sessions Certification and content.

The Oracle Cloud Cx Applications Lead is a self-motivated professional who uses their expertise to support OU products curate online subscription material teach develop and record training content. The applicant must be eager to learn technology to support and deliver training using modern learning techniques while working in a fast-paced market and environment.

Oracle University is a P&L business that educates customers partners and employees on all of Oracle Cloud services including all of SaaS PaaS and IaaS Implementations. The team offers training via digital subscriptions built on a modern platform that offers knowledge checks skill paths gamification and live analytics on learner progress. The organization also teaches live private events featuring cloud content and hands on labs to practice on live cloud environments.

Career Level - IC4