Support Staff - Perry Hall

Health Solutionsis a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado you would be joining a mighty team of support and administrative staff clinicians physicians nurses and others in our efforts to improve the health and wellbeing of our community.

Were hiring full-timeSupport Staffto work at our Perry Hall facility in Grand Junction.

Position Summary

We are seeking a reliable and organized Front Desk Medical Assistant to join our family/behavioral health practice. This hybrid role combines front desk responsibilities with select medical assistant duties focusing primarily on administrative support and preparation for minor procedures. The ideal candidate will be personable detail-oriented and capable of managing multiple tasks in a fast-paced clinical environment.

Front Desk Duties:

• Greet and check in patients with professionalism and empathy.
• Schedule appointments and manage calendars for providers.
• Answer phone calls respond to inquiries and route messages appropriately.
• Verify insurance information and collect co-pays.
• Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.
• Coordinate referrals and prior authorizations as needed.

Medical Assistant Support (Non-Clinical):

• Prepare exam rooms for small procedures (e.g. setting up sterile trays organizing supplies).
• Assist with patient intake including updating medical history and vital signs (if trained).
• Ensure proper documentation in the electronic health record (EHR).
• Restock supplies and maintain cleanliness of clinical areas.
• Support providers with administrative tasks such as printing patient education materials or updating charts.

Physical Requirements:

• Occasionally lifts and carries items up to 20 pounds.
• Stands sits drives and walks for prolonged periods of time.
• Works under stress in emergency situations.
• Records data electronically and communicates with clients using normal range of hearing and vision.
• Frequently operates a computer keyboard and mouse using hands and fingers.

What Youll Like About Us

• Competitive pay. $17.22 an hour(Depends on education and related experience)
• Generous benefits package. For most positions includes paid holidays generous PTO Subsidized YMCA membership tuition reimbursementand FSA
  • Insurance: Medical Dental and Vision with low deductibles. Also Wellness benefits program available.
  • EAP Teladoc LifeLock Direct Path Life and AD&D
  • Retirement 403(b) with employer match up to 6%
  • Additional Insurance: FSA Voluntary Life Allstate Voluntary benefits
  • School age childcare
  • Employee recognition and celebrations
• Warm and friendly work environment in which staff respect and learn from one another
• Opportunities to serve our neighbors in Pueblo Huerfano and Las Animas Counties.

What were looking forThe Must-Haves

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Ability to multitask and maintain a calm demeanor under pressure.
• Experience and comfort working with a wide range of behavioral health conditions and presentations to include substance use disorders.
• Experience working with severe and persistently mentally ill adults and experience with various behavioral health diagnoses including substance use.
• Exceptional time management skills.
• Flexibility and ability to easily adapt to change.
• Well-developed documentation skills.
• Computer proficiency.
• Valid Colorado drivers license and access to reliable transportation during work hours.
• CPR/First Aid

What wed Like to See in youthe Nice-to-Haves

• Previous experience in a medical office setting is highly desirable.
• Familiarity with EHR systems (e.g. Epic Cerner or similar).
• Two years of medical office/healthcare experience
• Knowledge of billing and medical electronic health records is preferred.
• Spanish language skills

Health Solutions expects all staff to

• Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity.
• Takes ownership of problems has ability to brainstorm different problem resolution paths uses sound judgment in selecting solutions to problems and demonstrates consistent follow through.
• Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work.
• Has the ability to inspire and model collaborative teamwork.
• Demonstrates an understanding of customer service regarding accommodation politeness helpfulness trust building appropriate boundaries and flexibility.

Closing Date: EOE M/F