Event Usher | Part-Time | Santander Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Part time Event Usheris responsible for overseeing the safety of our guests. They serve as guides and answer questions from the public. They also serve as ticket takers for events.

This role pays an hourly rate of $11.00- $11.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Santander Arena located in downtown Reading Pennsylvania is a versatile venue that serves as the home arena for the Reading Royals the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts Disney on Ice and other family friendly events attracting hundreds of thousands of visitors annually.

• Provide excellent customer service to all patrons and employees
• Greet all Guests in a welcoming and friendly manner
• Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times
• Familiarity with the City of Springfield and local attractions
• Assist with maintaining safe environment throughout MassMutual Center at all times
• Inform Fans of seat locations and provide assistance where needed
• Retrieve and verify Fans tickets as required
• Operate a ticket scanner and follow ticket scanning protocol as outlined in team training
• Direct Fans with special needs/ requests to Fan Services
• Work in compliance with the provisions of the Occupational Health and Safety Act
• Work with enthusiasm and professionalism at all times
• Perform any additional tasks as assigned

• Knowledge of Event Services and affiliated roles & responsibilities
• Able to work flexible and sometimes demanding schedules (including: nights weekends and holidays)
• Excellent customer service client relations interpersonal and communication skills
• Must be accurate and detail oriented
• Must be physically fit to perform all essential duties/ requirements associated with this job
• Strong knowledge of Alcohol Control Policies in event driven industry is an asset
• Possession of valid Standard First Aid and CPR Certification is an asset

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.