IT Associate
IT Associate
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1 Vacancy
Job Description
Job Title: IT Associate
Department: Information Technology
Reports To: IT Officer
Job Type: Full-Time
Job Summary:
The IT Associate is responsible for supporting the day-to-day operations of the organizations IT systems and infrastructure. This role involves troubleshooting hardware and software issues assisting with network administration ensuring data security and providing technical support to end-users.
Key Responsibilities:
Provide technical support to staff for hardware software and network-related issues.
Install configure and maintain computers printers and other IT equipment.
Assist in managing and monitoring company servers networks and data backups.
Troubleshoot system and network problems diagnosing and solving hardware/software faults.
Support and maintain IT inventory including tracking assets and managing repairs or replacements.
Assist with user account management (email access rights passwords).
Maintain documentation of IT procedures support requests and resolutions.
Ensure compliance with data security policies and protocols.
Collaborate with IT team on system upgrades and implementations.
Qualifications :
Qualifications:
Bachelors degree in Information Technology Computer Science or a related field.
At least 1-2 years of experience in IT support or a similar role.
Strong knowledge of Windows and/or Mac OS Microsoft Office Suite and common business applications.
Basic understanding of networking concepts (LAN/WAN routers switches IP addressing).
Experience with helpdesk systems is a plus.
Strong problem-solving and communication skills.
Ability to work independently and as part of a team.
Preferred Skills:
Knowledge of cybersecurity best practices.
Familiarity with cloud services (e.g. Microsoft 365 Google Workspace).
Experience in hardware troubleshooting and repair.
Additional Information :
Benefits:
- 13th-month pay
- Overtime pay
- Tips
- Pay raise
Schedule:
- 8 hour shift
- Monday-Friday
Supplemental Pay:
- 13th month salary
What to do next
For this role please submit your resume. There would be an initial screening from our Talent Acquisition Team.
Please do take note that we will only reach out to candidate/s who passed our paper screening.
Send your application now or refer a candidate to us! Thank you very much!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
