Guest Experience Ambassador (Reception)

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Guest Experience Ambassador (Reception)
At JLL we value what makes you unique and were committed to give you the opportunity knowledge and tools to own your success. Explore opportunities to advance your career from within whether youre looking to move up broaden your experience or deepen your expertise.

1: Front Desk Operation
Greet and welcome visitors and direct them to the appropriate person or department.
Ensure compliance with company rules and regulations in the reception area (no food/eating allowed in Reception).
Maintain a clean organized and professional work area i.e. lobby and reception.
Coordinate with office maintenance or facilities teams for any required repairs or cleaning.
Maintain a professional appearance and grooming while on duty.
Coordinate meeting room bookings and ensure availability of necessary resources including utility assistance.
Receive visitors by greeting them in person or on the phone answering or referring inquiries.
Manage visitor registration and promptly notify employee of visitor arrivals to ensure timely assistance.
Maintain employee and department directories as a guide for directing visitors.
Maintain visitor logs as required.

2: Customer Service
Address employee and visitor concerns or direct them to the appropriate staff for resolution.
Provide general information about the organization to clients and visitors.

3: Administrative Support
Manage the receipt and distribution of incoming and outgoing mail packages and courier deliveries ensuring they are directed to the appropriate department or employee.
Assist with scheduling meetings booking conference rooms and coordinating appointments.
Provide administrative support such as filing photocopying scanning and data entry.
Handle inquiries and requests from clients vendors and internal staff courteously and efficiently.
Handle sensitive information in a confidential manner.

4: Security and Safety Adherence
Monitor access to premises and ensure adherence to security protocols.
Assist in emergency procedures and maintain awareness of safety protocols.

Job Qualification:
Education: Graduate of any 4-year course
Job Related Experience:
Proven work experience as a receptionist or in a similar role
Proficiency in Microsoft Office suites such Word Excel Outlook
With experience in using phone systems and scheduling tools
Professional appearance and attitude
Ability to handle sensitive information with confidentiality

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.