IT Engineer - 3
IT Engineer - 3
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Job Description
OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
Customer First. Customer satisfaction is our highest priority.
High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.
Essential design. We dont chase trends and we dont sell everything. Were expert curators that find the very best and bring it to you at the lowest prices.
Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.
Environmentally and Socially conscious. Were committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail technology and building early stage companies. Youll work with a team of world-class talent from Stanford GSB Google D.E. Shaw Stitch Fix Urban Outfitters Wayfair McKinsey Nike etc.
Role Scope
Were looking for an experienced and self-driven IT Engineer 3 to join our growing IT team. This role will be pivotal in maintaining and improving our office infrastructure device management security compliance user onboarding/offboarding and support operations as we scale globally. Youll work cross-functionally with stakeholders vendors and internal teams to ensure seamless IT operations and optimal employee experience.
Responsibilities
IT Infrastructure & Operations
- Ensure uptime reliability and scalability of office IT infrastructure (WiFi VPN firewalls conferencing systems etc.).
- Monitor and manage hardware inventory provisioning and asset lifecycle.
- Oversee laptop provisioning through Apple Business Manager JAMF or equivalent tools.
Administer user accounts and access policies via Google Workspace and OKTA (or similar tools). - Coordinate IT setup for new office spaces or coworking locations including network planning and vendor engagement.
Onboarding & Offboarding Automation
- Execute seamless employee onboarding and offboarding processes including provisioning/deprovisioning access and assets.
- Work with stakeholders (People Ops Security Finance) to automate workflows using tools like OKTA JumpCloud Workato etc.
Security Compliance & Governance
- Enforce IT policies and compliance standards (asset tracking patching encryption endpoint protection).
- Conduct periodic audits of devices and access to ensure governance and security best practices.
- Support business continuity and disaster recovery operations as required.
End-User Support
- Respond to L2/L3 support escalations and assist the IT support team with issue triaging.
- Provide support for software issues (GSuite Slack Zoom VPN device configurations etc.).
- Maintain documentation for processes SOPs and troubleshooting guides.
Qualifications
- 58 years of experience in IT engineering or support roles in fast-paced environments.
- Proficiency with MDM tools (e.g. JAMF Intune Kandji) and IAM platforms (e.g. OKTA JumpCloud).
- Hands-on experience with office network setup: routers switches firewalls VPN configuration.
- Experience with GSuite administration including managing users groups and policies.
- Strong understanding of asset management and security practices (encryption endpoint protection patching).
- Familiarity with scripting or automation (e.g. Bash Python PowerShell) is a plus.
- Excellent problem-solving documentation and cross-functional communication skills.
At Quince were dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone in person or through the approved platforms Google Meets or Zoomnever via messaging apps or other calling services. Offers are merit-based communicated verbally and followed up in writing. If personal information is requested to initiate the hiring process rest assured it will be through secure and protected means.
Employment Type
Full Time
