Senior Site Reliability Engineer

At Nexthink we empower our customers with industry-leading solutions to enable continuous improvement of employee experience. We deliver unmatched visibility across all environments so IT teams can consistently see diagnose and fix digital workplace issues. As a SaaS provider our commitment is to deliver a seamless resilient and scalable platform around the clock.

We are looking for an experienced proactive and innovative professional that is keen to join as a Senior Site Reliability Engineer! The mission of Nexthinks SRE team is to strengthen our infrastructure and enhance our ability to deploy monitor and scale systems effectively and reliably. They work closely with over 50 Product Engineering teams that develop our products and services as well as with the Technical Platform Engineering Security and Architecture teams to understand the reliability requirements design and implement solutions and promote them for adoption and usage.

Join our vibrant team of diverse and experienced engineers where cutting-edge technology meets innovation. Be a part of Nexthinks Digital Employee Experience technological revolution ensuring our global customers enjoy a seamless user experience. Apply now and become a key player in our dynamic SRE organisation.

As a Senior Site Reliability Engineer you will:

• Implement and manage cloud-native systems (AWS) using best-in-class tools and automation.
• Operate and enhance Kubernetes clusters deployment pipelines and service meshes to support rapid delivery cycles.
• Design build and maintain the infrastructure powering our multi-tenant SaaS platform with reliability security and scalability in mind.
• Define and maintain SLOs SLAs and error budgets and proactively address availability and performance issues.
• Develop infrastructure-as-code (Terraform or similar) for repeatable and auditable provisioning.
• Build internal platform tools and automation to support provisioning monitoring and operational efficiency.
• Monitor infrastructure and applications ensuring high-quality user experiences.
• Participate in a shared on-call rotation responding to incidents troubleshooting outages and driving timely resolution and communication.
• Act as an Incident Commander during the on-call duty and coordinate cross-team responses effectively to maintain an SLA.
• Drive and refine incident response processes reducing Mean Time to Detect (MTTD) and Mean Time to Recovery (MTTR).
• Diagnose and resolve complex issues independently minimizing the need for external escalation.
• Work closely with software engineers to embed observability fault tolerance and reliability principles into service design.
• Automate runbooks health checks and alerting to support reliable operations with minimal manual intervention.
• Support automated testing canary deployments and rollback strategies to ensure safe fast and reliable releases.
• Contribute to security best practices compliance automation and cost optimization.

Qualifications :

• Minimum Bachelors degree in Computer Science or equivalent practical experience. 
• 5 years of experience as a Site Reliability Engineer or Platform Engineer with strong knowledge of software development best practices.
• Strong hands-on experience with public cloud services (AWS GCP Azure) and supporting SaaS product.
• Strong programming or scripting skills (e.g. Python Go Bash...) and experience with infrastructure-as-code (e.g. Terraform).
• Proficiency with Kubernetes container-based deployment (e.g. Docker) and related ecosystems (e.g. Helm).
• Experience supporting multi-tenant microservices architectures.
• Experience with CI/CD pipelines & tools (e.g. Jenkins GitHub Actions GitLab CI FluxCD Crossplane).
• Experience with managing monitoring solutions (e.g. Datadog).
• Comfortable participating in a rotating on-call schedule managing critical incidents and leading post-incident reviews.
• At ease with operating and managing production systems striking the right balance between urgency and methodology.
• Strong system-level troubleshooting skills and a proactive mindset toward incident prevention.
• Deep understanding of Linux systems networking and common troubleshooting practices.
• Solid understanding of the network stack (e.g. TCP/IP VPN etc.) cloud architectures (VPC subnets firewalls load balancers) service mesh (e.g. Istio) and storage (e.g. S3 EBS etc).
• Knowledge of zero-downtime deployment strategies blue/green and canary releases.
• Exposure to compliance standards such as SOC 2 ISO 27001 or HIPAA. FedRAMP experience is a big plus.
• Experience with chaos engineering or resilience testing practices.
• Excellent problem-solving skills collaborative mindset and a strong grasp of agile iterative development.
• Self-driven highly organised and capable of independently managing priorities.
• Curiosity to learn new things and discover new technologies.
• Strong communication presentation and team collaboration skills.
• Excellent written and verbal skills in English.

The prior experience with any of the above-mentioned tools is a bonus but not a must! We encourage you to apply even if you do not meet every single requirement. We welcome candidates with different level of background and experience. If you are excited about this role please apply and our recruiters will assess your application.

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package (Stock Options also included). 

• Amazing centrally located offices near the Bernabeu Stadium. 

• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EURwill be entirely covered by us. 

• Hybrid work model balancing office and remote work with a structured approach for new hires to foster connections and onboarding. 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer)plus 3 company-paid volunteer days. 

• Up to 25 EUR per month for a gym subscription. 

• Flexible retribution plan for kindergarten & transport tickets. 

• Reimbursement of up to 50% of the cost of English & Spanish classes. 

• Fresh fruit cookies and occasionally some soft drinks as well. 

• Regular company and team events like Pizza talks Team Building activities Christmas parties hosting Meetups at the office and more! 

• Bonuses for referring successful hires after three months of continuous employment. 

• We offer a relocation package to people who are coming from another country. 

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner.

Remote Work :

No

Employment Type :

Full-time