Customer Support Specialist - In-Person Position
Customer Support Specialist - In-Person Position
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1 Vacancy
Job Description
This job description for the Customer Support Specialist position outlines the responsibilities qualifications and experience needed to successfully analyze troubleshoot communication with internal/external customers.
The goal of the position is to provide customer service to our customer base so that we meet our response to our customers requests that are dictated by their contractual agreements and enacting remote resolutions to minimize RVM downtime. Customer Support Specialists are an essential Point of Contact for our customers so World Class Customer Service is essential.
Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems via Remote connectivity to RVM equipment and/or by providing vocal instructions to customers as they attempt repairs; fulfilling requests; maintaining database
Monday - Sunday 8am to 4pm
$20/HR Full Time
Job Duties:
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching locating and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Maintains CSC database by entering information into TOMRAs ERP System.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Skill Set:
- Customer Service: Effective communication skills are essential. Must be able to establish and maintain professionalism with customers to ensure their satisfaction. Identify any other opportunities for improved customer satisfaction from all TOMRA services provided.
- Must be able to project a positive company image.
- Must have strong organization communication and technical skills.
- Strong computer skills are a must.
Qualifications :
- Technical School Certification or associates degree.
- Minimum 1-3 years of experience in a call center customer service and/or technical service-related roles are required.
- Experience with service management systems scheduling optimization and inventory knowledge is a plus.
- Spanish Speaking - Bi-lingual is a plus.
- Electro-Mechanical and/or Remote Technical Support experience.
- Proficient in Microsoft Office or other related programs
- Must be able to effectively multitask.
- Must be willing to work a flexible work schedule as shifts and days may change to support business requirements. Ability to work weekends is required.
- Geographical knowledge of service area or map reading skills is required.
- Customer Focus Customer Service Data Entry Skills Listening Phone Skills Verbal Communication Building Relationships People Skills Interpersonal Savvy Problem Solving.
EDUCATION and/or EXPERIENCE
High School Diploma or GED equivalent required. Minimum 1-3 years of experience in a call center dispatch and/or customer service related roles are required. Experience with service management systems scheduling optimization routing efficiently and inventory knowledge is a plus. Bi-lingual is a plus. Electro-Mechanical and/or Remote Technical Support experience.
SPANISH SPEAKING/SPANISH BILINGUAL is a PLUS
#indsrvct
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
