Houseperson - Worldmark Tropicana Resort
Houseperson - Worldmark Tropicana Resort
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Job Description
We Put the World on Vacation
Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Houseperson
The Houseperson serves as a supporting role to the housekeeping team. The Houseperson will aid Housekeeper(s) by preparing units for cleaning upon guest departure in the most efficient and effective manner possible while maintaining the companys expected high quality standards and Count On Me philosophy. He/She will be responsible for linen duties of the site as well as the organization maintenance and cleanliness of department storage areas. The Houseperson will adhere to the companys safety program and maintain Occupational Safety and Health Administration (OSHA) including the new Global Harmonized System for chemicals (GHS) regulations.
Essential Job Functions
Responsibilities include but are not limited to:
Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment
for guests: Assist housekeeping team with upkeep of supplies deliver linen paper products and unit amenities strip and make bed(s) assist with cleaning as needed. Remove trash from units and floors. Coordinate and create linen and amenities bags. Receive sort fold and collect soiled linen. Organize clean and maintain stock levels of department storage areas according to companys cleanliness and safety standards. Deliver requested item(s) to guest units (irons coffee paper products kitchen utensils etc.). (65% time)
Maintain positive customer and associate relationships: Respond appropriately to guest and associate inquiries and concerns to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
Ensure compliance with: Internal Audit Quality Assurance Loss Prevention Resort Operating Procedures Guest Service Department Operating Procedure and
Standard Operating Procedures. (10% time)
Build a Count On Me Culture: Create a positive and engaging work environment based on our Count On Me philosophy; be responsive to the needs of our guests associates and all we come into contact with on the job be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed (5% time)
Minimum Requirements and Qualifications
a) Education
High School diploma or equivalent
b) Training requirements
N/A
c) Knowledge and skills
Detail oriented with organizational skills
Familiarity with cleaning products and equipment
Ability to read and comprehend routine instructions short correspondence and memos
Ability to give high priority to customer service
Ability to receive sort and fold laundry.
Must maintain a
professional appearance and a Can-Do positive attitude towards all guests and staff
Must be people oriented and able to work independently or with others as needed
d) Technical Skills
N/A
e) Job experience
Six months related housekeeping or building maintenance experience preferred
Unless there is a legal requirement experience will be accepted for the education requirement.
How Youll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.
Employment Type
Full-Time
