Sales & Marketing Manager

Key Duties

• Effectively taking client enquiries for all range of Meetings & Events. Focus on Medium to Large events of 50 - 150 guests with 30-100 accommodation rooms nights  
• Preparing customized proposals for each client ensuring that all pricing and yield strategies are adhered to.  Proposals will include coverage of venue function menu accommodation and all other hotel facilities.
• Completing the sales process to the highest standard.  The process includes initial enquiry site familiarizations personalized proposals and client follow up.
• On securing of business event and client brief prepared to commence event arrangements.
• Maintenance of database of all key contacts and clients.  Ensuring this is kept updated at all times.
• Maximizing all revenue generating opportunities.
• Entertaining guests clients and potential clients outside of normal business hours as required.
• Leading a positive selling culture within the team and the hotel.
• Promoting active selling of all areas of the business.
• Submitting weekly/daily sales reports as required.
• Convert sales leads provided into new business opportunities.
• Provide efficient friendly and professional service to all guests.
• Take a positive problem-solving approach with guests problems and concerns
• Promote active selling of special promotions and facilities available within the hotel/Accor.
• Drive and support AccorHotels loyalty program
• Manage marketing calendar for all sections of the hotel: Food & Beverage outlets Meetings & Events and Rooms
• Manage and develop the hotels online reputation including microsites brand websites SEO SEM third party content and online partnership platforms
• Manage all hotel e-marketing channels including EDMs and social media developing and maintaining an e-marketing calendar for promotional purposes
• Manage the hotels databases and communicate regularly regarding promotions and events via Electronic Direct Mailouts (EDMs)
• Driving creating and implementing the hotels marketing and activity plans
• Manage all third-party websites and platforms showcasing Pullman Rotorua
• Designing all marketing collateral: ads flyers menus banners brochures
• Project & Brand management
• Seek PR opportunities & secure media coverage
• Marketing performance reporting
• Assist the General Manager in writing the hotel Business plan
• Developing and fostering good rapport with the public clients and members of the trade in an effort to ensure and promote a good image of the hotel
• Month end reporting to review hotel business in all areas
• Manage social media accounts for the hotel
• Adhere to any other reasonable request as required by Hotel Management.

Qualifications :

• 5 plus years in industry experience
• Experience in similar size 5* hotel
• PMS knowledge: Opera Delphi
• Guest Experience Management

Additional Information :

Workplace Health Safety & Environment Responsibilities

• Ensure Workplace Health and Safety compliance in accordance with current legislation.
• Take all practicable steps to maintain a safe work environment following AccorHotels Health and Safety policies and procedures.
• Ensure departments understand departmental fire emergency and evacuation procedures.
• Provide information instruction and supervision of employees and contractors to ensure their safety including both general induction and task specific training
•  Identify assess and control hazards

Heartist & Loyalty

• Implement the AccorHotels customer service vision & Heartist Principals to create service from the heart experiences for our guests
• Take a positive problem-solving approach with guest problems and concerns
• Actively sell and promote all hotel facilities and services.
• Promote AccorHotels loyalty programmes ensuring benefits are offered to loyalty members.

Talent Management & Development Responsibilities

• To assist in the building a strong team culture by taking an active interest in their welfare safety training and development.
• To encourage employees to maintain good relationships with their colleagues and all other departments.
• To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment local legislation and company/hotel policies and procedures.
• To ensure that all employees provide a friendly courteous and professional service at all times.
• To manage employees within the department making sure that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
• To attend training sessions and meetings as and when required.
• Ensure team members attend training sessions and meetings as and when required.

Remote Work :

No

Employment Type :

Full-time