IT Support Specialist
IT Support Specialist
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Job Description
Role: IT Support Specialist
Shift timings: 8.00am to 5.00pm or 12.00pm to 9.00pm IST
Work location: Bangalore
The main objective of this position is to maintain system functions and provide daily support to business.
Responsibilities:
- Provide first-line and second-line technical support for IT products addressing technical issues and providing solutions in a timely manner.
- Troubleshoot and resolve software bugs system errors and performance issues for internal users or customers.
- L2 Support for multiple applications by oneself and together with the team.
- Analyzing the issues and resolving the same proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
- Discuss with users and prioritize the tickets or enhancement for application releases. Providing Weekly and Monthly incident reports to manager.
- Communicate workarounds till the issue/work order gets complete/resolve. Raising issues to development team and working with them closely for permanent fixes.
- Test the new features and functionality in the application.
- Collaborate with Story owners business analysts application architects deployment team(s) to support fit-for-purpose functions.
- Provide training and supporting documentation to end users
- Develop working relationships within the wider Eurofins IT community and with internal customers.
- Embrace Agile practices.
REQUIRED EXPERIENCE AND SKILLS:
Personal Skills:
- Very good English communication and interpersonal skills in an international environment.
- 3 years experience as L2 support engineer.
- Self-motivated and driven to achieve professional success in client environment.
- Willing to learn new technologies processes and functional areas.
Technology skills:
- Experience in MS SQL programming is preferred.
- Experience with Visual Studio environment.
- Proficient in using IDE such as VS2017/2019 or VS Code.
- Familiar with Source code management tool such as TFS (Azure)/Service Now
- Will be advantage to know following: -
- or Core or C#.
- HTML JSON and Front-end MVC is a plus.
- Front-end framework such as Angular or React.
Qualifications :
B.E/ any equivalent graduation.
Additional Information :
Prior experience in industrial settings and especially with Laboratory processes is a plus.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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