Associate Community Manager - Part Time
Associate Community Manager - Part Time
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Job Description
Keystone Pacific Property Management LLC is a prestigious property management firm headquartered in Irvine CA with offices throughout Northern and Southern California Colorado and Idaho. Since 1982 we have led the way in providing superior customer care for our clients in planned-unit developments condos mixed-use commercial new project developments large-scale onsite communities and master-planned community associations.
We have an excellent opportunity for a part-time Associate Community Manager to join our amazing environment with an opportunity for continuous growth and development. Please continue reading below!
Summary: The Associate Community Manager is responsible for telephone coverage responding to customer service requests and the performance of administrative duties at the request of the General Manager of the property.
Why Join Keystone
Keystone is a company dedicated to empowering our team members to improve peoples lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.
As a member of our team your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.
We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.
Were thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.
What We Offer:
- Competitive Salary
- Work-Life Balance
- Opportunities for Career Growth
- Free Employee Assistance Program
- Financial and Health/Wellness Education
- Sick Pay
Hours:
Monday Friday 10:00 am to 4:00 pm
Essential Job Duties and Responsibilities:
- Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
- Effectively engage with the diverse cultures personalities and temperaments within the community to resolve business and homeowner issues in an ethical and professional manner.
- Provide telephone coverage and respond to customer service requests. Return all initial resident customer service calls within a 24-hour period. Record a standard greeting and alternate out of office greeting.
- Issue work orders as directed or needed to the proper vendor. Follow up with the vendor to ensure the work order has been completed. Prepare work order report for monthly board packet.
- Process clubhouse rental applications including after-party inspections as needed and release of deposits.
- Take receipt of architectural applications; review for completeness and ensure all submittal requirements are met. Process to and from the Committee; issue approval or denial letters as directed. Maintain organized architectural files. Prepare agenda and Architectural Committee packets as directed. Attend Architectural meetings as needed.
- Responsible for the distribution of keys/transponders/ID cards/fobs or other devices used by residents to access the community facilities. Maintain the centralized lock box for office and facility keys.
- Participate in vendor architectural or greenbelt walks as directed and generate associated work orders or violation letters as needed.
- Provide administrative assistance to the General Manager. Perform other duties as directed by the General Manager.
- Assist General Manager with general enforcement of the Covenants Conditions and Restrictions the Articles of Incorporation and the Bylaws of Village Park the Association Handbook and enforcement of all other rules and regulations and policies in effect and binding on the Association.
- Maintain up-to-date Newsletter binders.
- Distribute all mail and items sent through US Mail or through the courier from the corporate office to the proper person(s) in the office. Schedule pick-up deliveries through the PCS service.
- Accept and document all homeowner payments received at the Association office and send these payments to corporate with the courier.
- Maintain a clean work environment and ensure cleanliness in the reception area.
- Document all credit card purchases made on the office credit card(s) sending the required completed form and original receipt to the corporate accountant or HR and filing a copy of the Purchase form and receipt here in the office.
- Assist with the preparation and conduct of Association-sponsored social or special events.
- Keep an inventory of office and kitchen supplies. Submit a monthly order and maintain all office supplies and food orders.
- Shall perform miscellaneous office/kitchen clean-up to ensure a clean and orderly appearance.
- Practice and adhere to Keystones Core Values Mission and Vision.
- Any additional job duties as required by the supervisor.
Qualification Requirements:
- Ability to work under tight deadlines with a high level of accuracy.
- Maintain reliable transportation.
- Demonstrate problem-solving abilities.
- Must be proficient with computer programs including Word Outlook and Excel.
- Demonstrate organizational skills and ability to independently prioritize daily workload.
- Must work effectively with colleagues and clients.
- Must be willing to work a flexible schedule including some Saturdays.
Education and/or Experience:
- 1-2 years of experience working in a Customer Service role.
- High School Diploma or GED required.
Work Environment:
The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Typical office environment with low-level noise exposure.
- Exhibit professionalism professional attire and demeanor at all times.
- Ability to drive to the community.
- Ability to inspect common areas as needed.
- Ability to sit stand and operate business equipment.
We invite you to view our LinkedIn Instagram and Facebook to get an inside look at what Keystone is all about! Check out our website at . Click on Careers and stay connected!
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system send an email to for assistance. Please include a description of your requested accommodation your name and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.
Keystone Pacific Property Management LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.
Required Experience:
IC
Employment Type
Part-Time
