Real Time Analyst
Real Time Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
If anything in regards to your sensitive information has changed please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business.
Title:Real Time Analyst
Contract type: Permanent
Salary: 30455 London based or 29296 Nationally based
Grade: 5
Hours: Full Time 35 hours
Persona: Agile Office based 20-40% per week and 3-4 days working from home
Office Locations: West Ham Lane Stratford or L&Q Office Nexus Manchester
Closing date for completed applications: 8th August 2025 at 11:59pm
Interviews will be held on: TBC
Benefitsinclude:Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
Role Profile - Real Time
This new opportunity will deliver on real time support for resource allocation & CSA activities in the Customer Service Centre. To help towards the department achieving targets including being within SLA across all contact channels.
The role will work with the Resource Planning & MI Manager to prioritise demand and assign customer service advisor resource where it is needed assessing requirements and taking proactive steps throughout the day to maintain targets. As well as providing insight on metrics such as adherence and contact peaks and falls the role will also be required to provide recommendations for efficiencies and improvements.
The successful applicant will be resilient able to demonstrate excellent organisational skills and have the ability to work proactively in a fast-paced target driven environment. Proven track record & experience in a Real-time analyst role is desirable along with having excellent communication and influencing skills. The ability to quantify numerical data and translate to various stakeholders and being a strong analytical & strategic thinker is also essential.
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.
At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the here to read more.
If you require any reasonable adjustments at any stage during this process including application stage please email
At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Clickhereto find out more about L&Q and why you should join us!
Required Experience:
IC
Employment Type
Full-Time
