Senior Product Support Engineer

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

SHOULD YOU ACCEPT THIS CHALLENGE......

The Senior Product Support Engineer will be a key player in our efforts to optimize the lifecycle management of our storage products focusing on repair operations failure analysis and the integration of manufacturing processes. With a solid understanding of NAND Flash or equivalent semiconductor memory technologies and strong Python programming skills you will develop innovative solutions to help enhance product reliability and maintainability thereby reducing downtime for our customers and contributing to sustainable product designs.

Key Responsibilities:

• Utilize Python to create automated tools and scripts for diagnosing issues analyzing repair data and optimizing repair procedures.
• Engage with both local and international repair centers.
• Build modify and maintain complex test systems.
• Improve testing diagnosis and repair methodologies.
• Conduct comprehensive failure analysis to identify root causes of product malfunctions and collaborate with Engineering and manufacturing teams to prevent future issues.
• Work closely with the service logistics team to ensure seamless repair operations enhancing customer satisfaction and product longevity.
• Facilitate communication across departments sharing insights and recommendations to improve product design and manufacturing processes.
• Keep abreast of the latest trends and developments in storage technology repair operations and programming tools to continuously refine our repair and maintenance capabilities.

Qualifications:

• Bachelors Degree in Electrical Engineering (BSEE) or a closely related field with preference for candidates holding advanced degrees.
• At least 5 years of experience in manufacturing / repair operations particularly with NAND Flash or equivalent semiconductor memory products.
• Proficient in Python programming with a proven ability to apply programming skills to enhance repair processes and failure analysis.
• Strong background in service logistics manufacturing processes and repair operations with demonstrated success in improving product reliability and service quality.
• Expertise in failure analysis capable of pinpointing root causes and implementing effective solutions.
• Familiarity with current diagnostic tools and testing software.
• Exceptional project management and leadership skills capable of leading cross- functional initiatives and teams.
• Effective communicator able to articulate technical concepts clearly and persuasively to a variety of stakeholders.
• Willingness to travel up to 20% internationally and 30% within California particularly to the Sacramento area.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.