Associate Content Engineer
Associate Content Engineer
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Job Description
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps Flexera provides award-winning data-oriented SaaS solutions for technology value optimization (TVO) enabling IT finance procurement and cloud teams to gain deep insights into cost optimization compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer supplier and industry data powered by our Technology Intelligence Platform that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom on-premises to SaaS to containers to cloud.
Were transforming the software industry. Were Flexera. Withmore than 50000 customersacross the world were achievingthat goal.Butwe knowwe cant do any of that without our team.Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans Come and see whywere consistently recognized by Gartner Forrester and IDCas a category leader in the marketplace.Learn more at
As a member of the Global Content Operations team in Flexera you will be a key contributor to collecting curating researching and validating customer discovered and market data that drives Flexeras product portfolio and data platform. Data is the fuel that drives customer value against enterprise-wide technology assets and is key to bringing visibility to product normalization license optimization vulnerabilities and open source.
Flexera have built the largest and most comprehensive repository of market intelligence on technology assets on the planet. We connect decision makers to the systems and information they need by enabling a common data language and view across their business. The worlds largest repository of software and hardware asset vulnerability and open-source data platform will unite the software industry and strengthen the supply chain everyone depends upon.
We are looking for extraordinary Content Analysts that are organized detail-oriented and curious to be a key contributor to the Flexeras High Quality Asset Data Business Segment. If you like doing online research keep reading! The successful candidate will be responsible for conducting research investigating and collecting data into a Content Database according to specific rules and procedures. He/she will also be tracking the latest information from the IT market and several other vertical markets and updating/maintaining a comprehensive reference catalog with the most up-to-date information.
This role requires skillsData analysis (usingSQLpythonandJava)online research with ability to investigate and collect specified information quickly and accurately. People who have skills in process optimization understand workflows who can innovate propose new ideas and realize incremental improvements are of special interest to us.
Responsibilities
Respond to requests to investigate content related issues identify root cause and remediate
Conduct research investigate and collect data on software and hardware products from various sources and curate the data into the Data Platform
Relate data points from 3rd party vendors and product suppliers and ensure consistency quality and accuracy in our normalized database
Advise how data drives customer value business use cases and decision making
Identify analyze and interpret trends or patterns in complex data sets
Track the latest information from the IT market and several other vertical markets (Medical Finance and Banking) and update/maintain a comprehensive reference catalog with the most up-to-date information
Operate with consistency quality and accuracy in relation to our Content Operations standards
Communicate effectively with Support Engineering and Product Management regarding enrichment defects data alignments and gap-fill requests
Contribute to continuous improvement initiatives and update articles on our Flexera Knowledge Base
Confidently promote our teams principles across the organization
Creating tooling and systems for better maintenance and monitoring of the content services
Understanding the system tool application workflows and adopt towards the same
Requirements
To be successful the Content Ops will need to have some (if not all) of the following attributes:
Firm understanding of IT Asset Management (ITAM) software and hardware assemblies version edition and release management
Familiarity of software licensing including open source and vulnerabilities.
Authoritative knowledge of at least one mainstream development language such as Java Python Go or Javascript
Familiar with stored procedures in SQL/Oracle Server (Should be clear with the data normalization collect interpret analyze and report)
Familiarity with SaaS PaaS and IaaS and Cloud products.
Strong research skills able to investigate locate and collect specific information quickly and accurately
Strong reading comprehension skills able to understand information found on web pages product documentation technical and marketing articles and extract specific content quickly and accurately
Comfortable dealing with huge amount of data and able to organize them according to specific rules and patterns
Familiar with ticketing tools such as Service Now Salesforce and JIRA
Knowledge of databases APIs SQL scripting languages and process automation is advantageous
Strong interpersonal skills a team player
The Following Personal Qualities Are Desired
Passionate about self-learning and active in the (local or online) tech community
Highly motivated with attention to detail and strong problem-solving skills
Self-driven and prepared to go the extra mile when the team is up against it
Achieves the right balance of confidence and respect
Ability to communicate effectively and efficiently within and between teams
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations.
Flexera understands the value that results from employing a diverse equitable and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity Equity and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.
Required Experience:
IC
Employment Type
Full-Time
