Assistant Facility Manager - Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves: Step into a leadership role as Assistant Facilities Manager (Soft Services) at JLL! Drive service excellence coordinate diverse soft service teams and elevate client experienceswhile advancing your career in a collaborative growth-focused facilities management environment within Indias premier workplace

Duties & Responsibilities

What this job involves

To provide administrative support to the Facilities Management team at assigned Facilities.

To ensure timely and accurate completion FM reports pertaining to assigned Facilities

Be accessible for escalation of all FM related issues

Oversee the Helpdesk work process

Provide management advice to Helpdesk operators for escalated issues

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

Oversee the Mailroom process.

Oversee the Front Office function

Oversee the Housekeeping Services

Overall service delivery assessment of HK vendor.

Coordination meetings with vendor for resolution of service issues

Oversee Cafeteria Services

Take rounds of the facility regularly to identify issues in Housekeeping Maintenance Cafeteria etc and initiate immediate rectification actions

Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures compliance deadlines for each of the tasks as advised by the Facility Manager.

Attrition tracking & control measures Key skills

Overall client satisfaction by achieving SLA targets

Requirement

Good communication Skills. Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives. 5 year of experience. Graduation / Postgraduation in Hotel Management.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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