HVAC Install Supervisor

Job Title: Field Supervisor (Install)

Reports To: General Manager

Status: Regular Full-Time

Category: Install

Location Name: Strand Brothers Service Experts

Location Address: 5811 Techni Center Dr Austin TX 78721

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary Manages production of installers and helpers who are installing maintaining and servicing residential HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs assists technicians with unusual or difficult assignments trains and coaches employees ensures that safety rules and practices are followed and conducts quality-control checks on completed work. As needed due to staffing and customer needs performs service maintenance and installation work. Work is performed under the direction of the Branch Manager.

Key Responsibilities:

Work directly with RSCs and Managers to schedule and communicate install availability

Manage the production schedule- monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer

Create job folders to be sure warehouse supervisor and technicians are prepared for upcoming installs

Process Job folders after install completion- Line item all POs enter all equipment serial numbers into Stars ensure accurate Job Pay Worksheets and Warehouse pull sheets verify completion of all on-site paperwork and customer signatures

Collect correct and submit timesheets; Timestamp all tickets in Stars

Verify all jobs have had permits pulled and file all permits accordingly

Work with 3rd party vendors and coordinate with customers to ensure any damages incurred during install are handled to the customers satisfaction

Track technician performance- Monitor for areas of improvement and reward technicians for going above and beyond

Be available by phone during evening and weekends to ensure all install operations are running smoothly and weekend sales get scheduled as needed

Monitor shipping/ receiving and perform monthly inventory of equipment and parts to ensure accuracy of department budgets

Participate in new hire interviews to ensure proper staffing

Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service and company products and services; reinforcing safety rules and practices and current and future goals and objectives

Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes expected workmanship and efficiency and effectiveness

Trains employees on company processes and procedures and safety rules and practices

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Ensures company property vehicles and tools are being used maintained and properly accounted for

Represent the company professionally honestly and ethically in all business matters and activities

Ensures that the company vehicles are properly stocked that defective warranty parts are returned to

the Branch and that vehicle standard stock is ordered/replenished as needed. As needed completes

material requisition forms and other related administrative activities

Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies procedures and safety guidelines

Reviews and monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer

Conducts regular meetings with installers and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service and company

products and services; reinforcing safety rules and practices and current and future goals and objectives

Serves as a resource to the sales staff on technical issues regarding products and services

Assists the Branch Manager with administrative tasks and other duties as needed or assigned

As needed to meet customer needs performs service maintenance and installation work

Performs similar/other duties as needed or assigned.

Qualifications/Skills:

High school diploma or GED with additional training in HVAC with NATE certification preferred.

Five years experience servicing or installing residential heating air conditioning and ventilation equipment.

Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area.

Demonstrated basic leadership skills.

Demonstrated ability to train others in technical skills and effective customer service.

Effective communication skills to communicate with customer and resolve customer issuescomplaints or concerns.

Effective and efficient time-management and organizational skills.

Advanced skills in servicing residential heating air conditioning and ventilation equipment as well as related accessories.

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.

Proficient and able to operate all necessary tools and equipment to perform various service projects.

Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electricalrefrigerant and duct systems on residential HVAC equipment.

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all residential systems with no supervision.

Proficient and able to install a basic duct fitting.

Advance skills in troubleshooting and repairing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with no supervision.

Ability to calculate heat gain and loss on residential buildings using approved methods.

Valid drivers license with acceptable driving record.

Available to work flexible hours and on-call shifts as needed.

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl.

Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception.

Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

What Do We Offer You as a Service Experts Employee Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs including:

Competitive Pay with incentive opportunities

Paid Time Off and Company Holiday Pay

Medical Dental and Vision Insurance programs

401(k) Retirement Savings Plan with company matching contributions

Life Insurance and disability insurance options

Supplemental benefit programs

World Class Training opportunities through our Experts University

Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email

Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email