Director of Operations

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today Herschend is the largest family-held themed attractions company with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something uniqueall are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer we strive to provide environments where every host guest and partner feel welcome valued and loved. We firmly believe that words and actions matter which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Roles & Responsibilities:

Role & Responsibilities:

Supervisory Duties:

• Manage and lead all aspects of Park operations including facilities aquatics risk management safety security and any other assigned business units

• Lead by example attitude and as a representation of Splish Splashs core values
• Act as an approachable mentor and coach to all assigned team members

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over labor attendance materials and departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process people and/or profit

• Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline
• Ensure that all required meal and other breaks are being given in accordance with New York State law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Provide leadership and oversight for all park operations and facilities departments
• Develop and maintain standard operating procedures permitting and required signage for all park attractions to ensure the highest level of safety
• Assist the parks safety officer to ensure that all corporate and jurisdictional Health Safety and Environmental performance and documentation standards are met or exceeded including those set forth by OSHA and various other state/local ordinances and codes; maintain opening and closing operational checklists and park communication systems; conduct regular safety meetings and document regular site safety inspections; serve as liaison for public service agencies such as law enforcement fire protection and emergency medical services
• Work closely with the Splish Splash General Manager in establishing on-going operations procedures and programs for the park
• Ensure the continued and safe operation of all water park attractions
• Collaborate with maintenance team to ensure that attractions are functioning properly and that acceptable water quality standards are being maintained for all attractions
• Ensure that all lifeguard operations remain in compliance with Ellis and Associates standards

• Provide direction in long-term planning including Capex projects and other park improvements
• Lead pre-season and post-season operations and facilities teams including support of routine maintenance activities
• Implement and execute the park Manager on Duty program
• Act as liaison with local law enforcement and public service agencies during emergency situations
• Establish and monitor the on-going safety program including conducting regular safety meetings and proactively identify potential hazards
• Conduct regular information meetings with various department heads to ensure good communications within park operations department
• Conduct daily and frequent site inspections to ensure that the highest possible standards of safety courtesy cleanliness and efficiency are met
• Develop and motivate the management personnel in the park operations and facilities departments
• Maintain close and open communication with peers and superiors
• Direct all aspects of the operations and facilities department through a close working relationship with the managers supervisors and hosts
• Support in the selection training testing and conduct of the lifeguarding staff to ensure the highest life guarding standards are met
• Develop monitor and meet or exceed the yearly business plan for all operations-related departments
• Ensure that all First Aid reports and other related data are collected stored confidentially and are accurate and complete
• Work with representatives of the insurance underwriter to identify and correct problems and to defend the company in liability matters
• Select and train security personnel to maintain 24-hour coverage
• Establish and maintain good relations with vendor and supplier contacts
• Establish and administer contracts and orders
• Monitor and maintain cost of sales on a regular basis to remain profitable
• Assist with the development of all line schedules budgets and labor monitoring
• Assist Park leadership with budgeting and staffing metrics
• All other duties as assigned by leadership
• Salary Range: $100 - $110K

Education and Experience:

• Bachelors degree in Business Administration Hospitality or similar discipline highly desired; equivalent combination of education and work experience will also be considered
• 5-7 years of progressive growth and facility management experience in a senior management role preferably in a high-volume theme park water park or other attraction-based operation
• 2 years of Aquatics experience related to an amusement theme park or waterpark industry highly desired
• Must have Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) or become so within 1 year of employment when required by state and local guidelines.
• Must hold or be willing to quickly obtain lifeguard instructor certification from Ellis & Associates

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with New York State Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays open to close
• Must possess a valid drivers license and a good driving record
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH IROC Ellis and all other regulations policies and procedures
• Ability to inspire motivate and successfully lead a large number of hosts
• Must be able to speak with guests directly when other operations leadership is not available
• Ability to handle high-pressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must possess strong decision-making skills and be able to think creatively while maintaining accordance with all safety financial and regulatory constraints
• Ability to analyze financial information costs inventory and sales to achieve maximum profit potential and address variances for a multi-million-dollar facility
• Must be proficient in Microsoft Outlook Excel Word and Power Point
• Must exude professionalism discretion and confidentiality at all times

Physical Requirements:

• Ability to stand walk and remain on feet for majority of the workday
• Ability to remain sedentary for extended periods of time while using a computer
• Must be able to meet all program requirements and successfully pass the Ellis & Associates lifeguard training program
• Ability to aid and physically move guests of varying heights and weights
• Ability to carry push pull lift and hold objects weighing 30 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions

Working Conditions:

• This role will be based in both an office setting as well as frequent interaction with all outdoor and indoor areas of the park
• Frequent exposure to water of varying depths and pool chemicals

• Constant exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
• Subject to frequent interruptions constant repetitive motion high noise levels flashing lights and heavily populated environments

Team member benefits:

Why Palace Entertainment

We truly believe that where you work matters and as a theme park company we like to think we know a thing or two about what makes people happy.

Palace Perks and Benefits:

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• Generous vacation and sick time

When you join Palace Entertainment you do more than simply advance your career. You become part of the Palace family a group of talented people who drive innovation embrace change and deliver results.

If youre ready to join our amazing team please visit our website at -- Work With Us tab -- to explore all of our open positions and exciting opportunities.