Implementation Solution Manager
Implementation Solution Manager
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Who We Are
At Roche we are passionate about transforming patients lives and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor unassailable ethics and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds perspectives and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.
Role Purpose
As GCS RIS Implementation Solution Manager you are accountable for the successful implementation of Roches digital products at the early product life cycle phases you will own the implementation end-to-end and in a scale-phase you will support the affiliates in their execution.
You will be responsible
Pre-sales phase:
Support local regional or global consultancy team in tender processes
Supports on request with demos and expertise on Lab organisation
Creates concepts for workflow lab organisation and connectivity
Product life cycle:
Provides customer project expertise to the Product Definition Team
Supports the product life cycle by improving Product serviceability and implementability while keeping the broader solution in mind (avoid individual product / siloed thinking)
Key responsibilities:
Execute implementation in early product life cycle phases
Acts as subject matter expert for RIS product installation and integration working closely with Engineering in the early life cycle phases.
Assess and optimise customer workflow together with country representative
Supports customer / country on installation requirements
Supports customer / country on installation and upgrade planning
Supports installation of IT solution instruments and hosts connection and verifies connectivity together with local or regional representatives
Supports Configuration / Testing
Supports country to provide trainings to customers and 1st level support
Acts as subject matter expert for local support (lab process and IT solution)
Your profile
Bachelors or master degree in a relevant field of study (IT Lab Technician etc.) AND
5 years of relevant work experience in IT Lab Organization (Medical Lab Technician Lab Manager) or Hospital IT Networks Interfaces and/or Database OR
An equivalent mix of relevant education and work experience is required.
Previous experience working with the navify lab ops (aka cobas Infinity) is highly desirable.
Strong communication skills and proficiency in verbal and written English
Explicit problem solving attitude as well as experience with working in a customer oriented way in an interdisciplinary environment
Willingness to travel (up to 50%) nationally but also worldwide
Independent proactive and versatile working approach but also acting as a Team Player in a global team
Experience in networking tcpip firewall configurations.
Cloud and Edge computing experience
Software Development experience in similar products is an advantage
Locations
You will be based in Pune India. At the Companys discretion an exception to the location requirement could be made under extraordinary circumstances.
As this position is a global role international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.
Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds perspectives and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.
Roche is an equal opportunity employer.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
