Guest Services Supervisor | Part-Time | Moody Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center. This leadership role requires a positive attitude as well as a team-driven and proactive mindset. Each team member is responsible for proving an exceptional level of service to our guests all arena events including UT home basketball games major music/entertainment events and miscellaneous special events. This position is ideal for candidates with hospitality experience superb customer services skills and a flexible schedule who desire a leadership role.

This role pays an hourly rate of $20.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 7 2025.

At Moody Center in Austin Texas we are building a championship organization that serves our fans community and business partners through world-class sports entertainment and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients patrons and community.

Moody Center is Austins new arena that gave the Live Music Capital of the World the world-class arena it deserves. Moody Center is a premiere 15000 seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts the new arena is home to The University of Texas Womens and Mens basketball games family shows and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group Live Nation/C3 Presents The University of Texas at Austin and Minister of Culture Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar andby the Academy of Country Music.

• Supervise team members throughout events including: assigning equipment coordinating post assignments scheduling breaks and enforcing policies procedures and standards
• Facilitate employee briefings pre and post event
• Assist guests with reasonable requests for accommodations including but not limited to wheelchair escort services
• Process opening and closing paperwork
• Understand retain and communicate safety and security measures
• Engage with team members and guests in a positive and effective manner
• Identify opportunities to create memorable experiences for team members and guests
• Proactively welcome guests and assist with questions and requests
• Ensure that Guest Services staff are engaged upbeat and delivers an exceptional guest experience
• Provide accurate facility information with excellent customer service to guests
• Provide critical and positive feedback to team members
• Respond to and/or escalate guest complaints concerns and compliments
• Reports any suspicious activity to supervisors and/or management
• Other duties as assigned
• Frequent bending lifting 15-20 pounds exposure to multiple external elements extensive walking through the building exposure to loud noises and standing for long periods of time
• Must be able to work a flexible schedule inclusive of weekends nights and holidays required

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Experience within a hospitality sports entertainment or related field preferred but not required
• At least two (2) years experience in a supervisory and/or leadership role
• Ability to work an average of eight (8) events per month. Event requirement is subject to change with notice
• Experience in a customer service-based industry is required
• Experience in a collaborative team environment is required
• Strong verbal and written communication skills
• The ability to function independently in a fast paced high-pressure environment
• The ability to work flexible schedule including long hours nights weekends and holidays
• Ability to motivate encourage and recognize exceptional performance
• Previous experience within a sports entertainment or related field is preferred

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.