Community Engagement Specialist
Community Engagement Specialist
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1 Vacancy
Job Description
Job Summary
WELLBE INTRODUCTION
WellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patients well-being so they can live better feel healthier and stay independent longer. With our mission at the forefront of everything we do we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have more good days and prove that we can make health care easier for those who need it most!
GENERAL SUMMARY
WellBe Senior Medical is seeking passionate resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person telephonic outreach and community events you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are i.e. at their home physician offices hospitals sub- acute facilities and long-term care settings. The ideal candidate will possess high self- motivation and independence and must be comfortable with balancing multiple priorities.
Safety-Sensitive Statement:
This position has been designated as safety-sensitive. As such the employee must be able to perform job duties in a manner that ensures the safety of themselves coworkers patients and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing including for substances that may impair judgment or motor function in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards the use of marijuanaincluding medical or recreational useis prohibited. WellBe Senior Medical
will comply with applicable state laws regarding medical marijuana and reasonable accommodations where such laws do not conflict with safety requirements or federal regulations.
Drug Screening Requirement:
As a condition of employment WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the companys Drug-Free Workplace Policy which includes random post-accident and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employees ability to safely and effectively perform their job duties.
Americans with Disabilities Act:
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application or employment process please contact Human Resources at
Job Description
RESPONSIBILITIES
- Identify innovative strategies to engage patients with WellBe services by
gaining their agreement to schedule an enrollment visit with a WellBe provider - Outbound telephonic outreach to educate and engage patients
- Field outreach via home visits for patients that we havent successfully
engaged with telephonic outreach - Use critical thinking skills to create outreach strategies that are designed to
maximize patient awareness and engagement with WellBe. - Successfully meet and/or exceed engagement monthly targets.
- Daily reporting documentation and detailed pipeline management to prioritize
telephonic and field-based outreach to patients - Overcome objections by patients using persuasive conversations and solution
based discussions - Follow up with patients to ensure they keep their scheduled initial enrollment
visit - Work in collaboration with our provider relations team to build awareness of the
benefits of WellBe with attributed patients through multiple grassroots activities
including health fairs presentations at senior buildings canvassing and
activities in communities with high density of WellBe eligible patients - Provide exceptional compassionate patient experiences
Job Requirements
QUALIFICATIONS
Educational Requirements:
- High School Diploma/GED required Bachelors Degree preferred
Required Skills and Abilities:
- 2 years of related experience in sales direct marketing community
relations or customer service capacity. Prior experience in healthcare
preferred. - Exceptional communication skills and emotional intelligence with the
desire to help patients live a meaningful life. - Comfort with ambiguity and ability to proactively structure work and
problem solve independently - Proven success with time management and territory organizational skills
- Achievement mindset: ability to consistently hit goals.
- Proficient in the use of Microsoft Office Products and/or Google
Documents - Strong written and public communication skills
- Access to a reliable vehicle for daily use. Approved mileage is
reimbursable. - Familiarity with customer relationship management (CRM) systems and
EMR applicationspreferred
Supervisory Responsibility:
- None
Travel requirements:
- Travel may be required up to 75% locally
Work Conditions:
- Hybrid role with expectations of being in the office for meetings and events and in the field to conduct the responsibilities of the role.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add modify change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
