Guest Service Agent
Guest Service Agent
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Job Description
As a Guest Service Agent at our luxury hotel you will be the first point of contact for our esteemed guests delivering a warm welcome and providing exceptional personalised service throughout their stay. You will uphold the highest standards of hospitality and professionalism anticipate guest needs and resolve issues with discretion and grace. A polished demeanor excellent communication skills and a commitment to creating a refined and comfortable atmosphere are essential for success in this role.
What you will be doing:
- Promote and enroll guests into Accors ALL loyalty program.
- Maintain the presentation and cleanliness of the lobby and front desk area.
- Assist with room tours for promotional or sales purposes.
- Handle guest emails and phone calls in a professional timely and service-focused manner.
- Handle guest arrivals and departures with efficiency and professionalism.
- Respond promptly and courteously to guest inquiries and requests.
- Coordinate with housekeeping concierge and other departments to meet guest needs.
- Process payments issue room keys and manage room allocations.
- Uphold brand standards and ensure a welcoming luxury experience at all times.
Qualifications :
- Previous customer service experience required preferably in a hotel or luxury hospitality environment.
- Strong computer and systems skills with preferred experience using Opera PMS.
- Excellent verbal and written communication skills.
- High attention to detail and strong organisational abilities.
- Knowledge of Accors ALL loyalty program is an advantage.
- Knowledge of Manly and surrounding areas to provide local recommendations.
- Uphold the highest personal grooming standards in line with luxury guidelines.
Additional Information :
Whats in it for you:
- Work in front of the iconic Manly Beach
- Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
- Employee Assistant Program Birthday day off Anniversary gifts discounted gym membership and much more!
- Work for one of the most prestigious hotels in all of Sydney
- Dry-cleaning on us: you wont need to worry about ironing and/or washing your uniform on your days off we encourage you to embrace life instead!
Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.
To apply please follow the link below or send your resume to
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
