Service Manager
Service Manager
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Job Description
Job Details
Description
Service Manager
Mechanical repair / Tire Service / Road service
Position Overview
Supervises all functions of service department personnel and activities. Responsible for delivering prompt
courteous and professional service to customers.
Essential Job Functions (include the following. Other duties may be assigned.)
- Min 5 Years combined experience Diesel mechanic / Trailer mechanic / Heavy dutysuspension mechanic to qualify
- Min 2 years combined experience as shopmanagement / shopforeman / lead tech to qualify
- Must be articulate in HD Repair terminology
- Bay and time managementscheduling is required
- Supervise service personnel promote teamwork and manage an efficient workplace.
- Conduct weekly meetings with service personnel.
- Quote product and service prices to customers as needed.
- Receive and schedule all service and/or repairs and dispatch road service calls in a professional manner. Maintain a daily log of all call activity. Save daily log for 6 months. Call customers back upon completion of road call. Obtain POs.
- Generate computer work orders. Review service work orders for complete information such as required customer information repairs mounts new tires valves tolls and hours of service before giving to office. Work orders must be ready for billing within 24 hours of the service. Compare the prior nights work order(s) to the answering service log. Ensure that all work orders are accounted for.
- Ensure that all products leave with proper paperwork. Communicate and record any attempts by an employee who violates company policy/procedures.
- With the assistance of the Branch Manager schedule service personnel for 40 hour work weeks plus the night time duty roster.
- Ensure that requested mounts flats and balances are done in time for delivery.
- Ensure that new hires are not exposed to any potential danger without having had the proper training.
- Inspect and maintain cleanliness and organization of service department service vehicles and equipment. Ensure that VMRs are complete and turned in to office once a week.
- Ensure that service personnel are in company approved attire.
- Ensure that ALL air gauges are checked weekly.
- Maintain minimum levels of service supplies.
- Meet with Department/Branch Managers to ensure coordination of service activities with activities of other departments such as production sales warehouse and office.
- Responsible for scheduling maintenance and repair of service vehicles and equipment.
- Participate in planning personnel safety and plant protection activities. Enforce use of safety equipment. You are responsible for the safety of the personnel at your location.
- Reprimand and record all activity regarding personnel who violate company policies. Obtain guidance from Branch Manager.
- Use computer to check inventory generate service work orders and to check retread status.
- Ensure that Outside Service calls are completed within 2 hours of customer contact.
- As needed perform any service personnels job duties to ensure prompt services to our customers.
- Daily work hours may be extended based on business needs which could include weekends.
- Supervisory responsibilities: Directly supervise 2-15 employees. Carries out supervisory responsibilities in accordance with STTCs policies and applicable laws. Responsibilities include interviewing and training employees; scheduling performing and directing service work; addressing complaints and resolving problems; appraising performance; rewarding and disciplining employees. Reporting vacation days PTO days and excessive absenteeism and tardiness to Branch Manager.
Benefits include (but not limited to)
- Top Industry Wages / Competitive pay -Base salary $50k - $55k Quarterly bonus structure
- Full health benefit package (includes Medical/Prescription Dental Vision Life FSA more
- Very favorable monthly incentive bonus program
- Uniforms
- 401K with company match
- Paid Holidays and PTO days
For any questions please call or Email
Leo Cline Jr
Cell:
Qualifications
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Requirements
- Education and/or experience: 1 year or more related work experience and/or training.
- Language skills: Ability to read and interpret documents such as safety rules invoices packing lists bills of lading tire tags computer work orders operating and maintenance instructions and procedure manuals. Ability to write legibly and to speak effectively before customers and employees of STTC. Good interpersonal skills.
- Basic mathematical skills.
- Ability to apply common sense understanding to carry out instructions furnished in writing oral or diagram form.
- Computer skills: Ability to use computer; training will be provided as needed.
- Certificates Licenses Registrations: Valid drivers license and clean driving record.
- Equipment: Capable of operating lift gates service truck service tools air compressors hydraulic jacks air guns air gauges mounting and balancing machines computer and office equipment.
- Dress code: Pants and shirts are provided by Service Tire Truck Centers at a reasonable cost per company policy.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand walk reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job the employee is frequently exposed to hot and/or cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise level in the work environment is usually moderate.
Benefits include (but not limited to)
- Top Industry Wages / Competitive pay
- Full health benefit package (includes Medical/Prescription Dental Vision Life FSA and more
- Uniforms
- 401K with company match
- Paid Holidays and PTO days
STTC is Equal Opportunity Employer
Required Experience:
Manager
Employment Type
Unclear
