Customer Support Specialist
Customer Support Specialist
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Job Description
Lisbon Portugal Full-Time On-site
We are seeking motivated and solution-driven Customer Service Specialists with German at C2 level and English at B2 level to join a dynamic e-commerce customer support team based in Lisbon.
This role requires working on-site in Lisbon with rotating shifts providing excellent service to German-speaking customers in the fast-paced e-commerce sector.
Working Hours:
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Monday to Sunday
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07:0023:00 (rotative shifts)
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2 rotative days off per week
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Possible future transition to 24/7 shifts (to be confirmed)
Benefits:
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Welcome Bonus: 3000 euro
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Meal Allowance: 7.23 euro per working day
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Transport Allowance: 20 euro per month
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Health Insurance: Provided from day 1 with a small monthly contribution fully covered after 6 months
What Youll Do:
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Provide high-quality customer support in German via phone chat and email
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Handle inquiries with professionalism and empathy
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Troubleshoot and resolve issues efficiently
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Ensure customer satisfaction in a fast-paced environment
Requirements:
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German at C2 level
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English at B2 level
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Availability to work on-site in Lisbon
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Strong communication skills and a proactive mindset
Ready to be part of a vibrant team in the growing e-commerce industry while living in Lisbon Apply now and take the next step in your career!
Employment Type
Full Time
