Operations Associate
Operations Associate
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Job Description
Job Title: Operations Associate
Location: Northwest Houston
Salary: $19-24 per hour
Benefits: Paid Time Off
We are hiring for a locally owned flooring company servicing the Northwest Houston area with a wide selection of high-quality flooring options including carpet hardwood tile laminate vinyl and area rugs. Known for dependable service the team offers both residential and commercial solutions. With a strong commitment to craftsmanship customer satisfaction and fast reliable turnaround times the company is a trusted partner for homeowners builders and design professionals alike.
Position Overview:
We re looking for a bilingual Operations Associate (English/Spanish) to join our team and play a vital role in ensuring smooth day-to-day operations and exceptional customer experience. This role is perfect for a proactive self-starter who enjoys both behind-the-scenes organization and direct customer interaction. Experience in inside sales customer service and order management especially within the flooring industry is highly preferred.
Key Responsibilities:
- Deliver high-level support by managing incoming calls assisting walk-in customers and ensuring top-tier service.
- Oversee and streamline office workflows supporting operational efficiency and organization.
- Handle order taking placement and tracking with ongoing communication to customers and vendors.
- Follow up on customer orders accounts receivable and logistics to ensure timely resolution.
- Maintain vendor relationships and assist with account management and inside sales support.
- Organize office files and documentation; support general administrative functions.
- Use QuickBooks (preferred) and other software to manage operations and accounting tasks.
- Occasionally assist with material pick-up or delivery coordination.
Qualifications:
- Bilingual in English and Spanish (required).
- 1-3 years of experience in customer service order processing or inside sales.
- Prior experience in the flooring or construction industry is a strong plus.
- Tech-savvy and adaptable to various systems and tools (QuickBooks experience preferred).
- Organized proactive and comfortable with multitasking in a fast-paced environment.
- Friendly team-oriented and confident communicating with customers and vendors alike.
- Warehouse fulfillment and inventory management experience is preferred.
Employment Type
Full Time
