Junior Client Operations
Junior Client Operations
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Job Description
Who are LRQA
LRQA stands for dedication to clients market firsts and deep expertise in risk management. Weve grown to become a leading global assurance provider bringing together outstanding expertise in certification customised assurance cybersecurity inspection and training.
While were proud of our heritage its who we are today that really matters because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience we support our clients in building a safer and more sustainable future.
LRQA currently operates across 50 countries has more than 2500 colleagues generates 315m in revenue and supports more than 60000 clients across a diverse range of sectors and markets.
Key Responsibilities:
- Be the first point of contact for a package of customers inspectors and process requests from quotation to invoice to planning when necessary.
- Prepare offers for customers purchase orders and contracts interfacing (where necessary) with the technical and/or commercial department to clarify certain information.
- Process orders and upload them into the appropriate system to create reference numbers to be assigned to individual jobs.
- Receive and review documents relating to work carried out and issue invoices.
- Support any requests from suppliers and subcontractors trying to ensure that the process is handled smoothly.
- Support the resolution of any customer requests to assist in the payment collection process and keep financial KPIs within the teams expected level.
- Support all other team members when required to ensure all SDS team KPIs are met within a given deadline.
- Handle telephone enquiries efficiently to give customers the confidence that they are dealing with a professional company representative who is able to meet their needs/requirements.
The successful candidate should be able to demonstrate the following:
- At least 2 years working experience in administrative / clerical roles in contact with customers; - Strong organisational and adaptability skills;
- Excellent computer skills - Word Excel Internet Powerpoint Database.
- Highly motivated;
- Aptitude for working without constant direct supervision.
- Knowledge of English in both written and verbal communication.
Pre-Employment Checks
If you are successful in securing a role with us you will be subject to pre-employment checks depending on the legal requirements and practices in your country of employment.
If eligible these checks will include right to work identification verification of employment history education and criminal records where permitted by local law.
All checks will be conducted in accordance with applicable privacy and data protection regulations.
We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the recruitment purpose.
To the extent to be permitted by the applicable local law your data may be stored outside of your employment country dependent on our operation structure.
Your application of this role will constitute your consent on this paragraph.
Required Experience:
Junior IC
Employment Type
Full Time
