Business Consultant, Experience Management (XM)
Business Consultant, Experience Management (XM)
Posted on :
05-08-2025
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1 Vacancy
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Job Description
Join a dynamic and engaging team that thrives on collaboration innovation and growth. The Business Consultant Experience Management (XM) role is an exciting transformative opportunity to contribute to meaningful projects across diverse industries shaping the future of technology and data management. If youre passionate about problem-solving mentorship and cutting-edge technology this role is for you.
About Us
Optimus SBR is a leading management consulting firm and an award-winning workplace. Recognized by Great Place to Work as one of the Best Workplaces in Professional Services 2024 and by Waterstone Human Capital as one of Canadas Most Admired Corporate Cultures we help organizations get done what isnt. Our team of committed consultants swiftly takes action to deliver innovative and impactful results. We are the largest independently owned Canadian management consulting firm a place where people and culture come first. Our market positioning is based on attracting the best people who are insatiably curious entrepreneurial hard-working and bold thinkers.
Culture is Everything. Period.
Thats why weve been consistently rated one of the best places to work in North America and are one of the fastest-growing. We value diverse perspectives and invest in the professional development of our people. From employee-driven initiatives to mentorship programs and leadership development opportunities we foster an environment where everyone is supported to succeed.
Whats in It for You
Opportunities for Growth: Take on leadership roles and challenging projects
Inclusive Workplace: Collaborate in a diverse culture that values mentorship
Flexibility and Autonomy: Balance your professional and personal goals while delivering meaningful results.
Leadership Development: Build your skills through mentorship and coaching.
Responsibilities
Lead the implementation of customized XM solutions
Analyze data using Qualtrics XM Discover and dashboard tools
Deliver actionable insights to improve client experiences and operations
Integrate data with systems via SFTP and REST APIs
Utilize tools like Stats iQ Text iQ Excel PowerPoint for analysis
Train and support client teams on XM platforms
Stay up to date on industry trends and best practices
Design dashboards/reports for client experience programs
Manage project timelines deliverables and budgets
Contribute to the life and culture of Optimus SBR
Qualifications
5 years in consulting data analysis or related roles
Bachelors in Business Data Science Marketing or related field
Experience with Qualtrics XM Discover or similar platforms preferred
Familiarity with call center operations is an asset
Skilled in Excel Power BI PowerPoint Google Sheets/Slides
DAX and JSON knowledge is an asset
Strong communication teamwork and problem-solving skills
Adaptable detail-oriented and solution-driven
So whats next
At Optimus SBR were committed to creating a space where everyone belongs and can thrive. We actively support diversity and inclusion and were proud to back initiatives like the BlackNorth Initiative to drive real change. Lets build something meaningful together where your voice matters and your leadership potential is recognized.
Accommodation
We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview process such as accessible meeting rooms or captioning for virtual interviews please let us know. Your needs will be met with respect and confidentiality.
Submit your application with your resume today! While we appreciate all applications only selected candidates will be contacted for interviews.
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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