Data Science and Analytics Partner, AppleCare Digital
Data Science and Analytics Partner, AppleCare Digital
Posted on :
05-08-2025
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1 Vacancy
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Job Description
Lead design of business goals driven analytical projects in the areas of customer support and customer behavior analysis using valid scientific and drive overall customer experience analytics including segmentation service differentiation operational efficiencies and resultant customer with business partners and cross-functional teams to define and refine business and research questions and provide analytics leadership to answer those findings from analytics and research and make recommendations to leadership and cross-functional business opportunities for improving customer happiness scores and reducing customer workload across AppleCare touch points involving voice digital repair centers and retail across cross-functional areas to generate handle and implement new initiatives track status and identify critical issues and their resolution. Conduct end-to-end analyses across all AppleCare touch points including data gathering from large and complex data sets data processing and analyses employing advanced statistical and machine learning methods to improve the quality of analytical Return on Investments (ROIs) to gather financial impacts of initiatives and prioritize initiatives based on ROI with peers to build and prototype analyses pipelines that provide insights at scale. Evangelize adoption of standard methodologies and build greater awareness of common data analysis pitfalls.
- Advanced degree (MS / MBA / PhD) in a quantitative field such as Data Science Statistics Operations Research Engineering Computer Science Information Technology Mathematics Physics Finance Economics or a similar quantitative field.
- 5 years of industry experience in an Analytics/Data role. Ability to work hands-on with data.
- Experience navigating through complex organizational structures and influencing business partners and customers in decision making.
- Experience working in diverse cross-functional teams to drive results and providing expertise and direction on analytics data science experimental design and measurement.
- Experience articulating and translating business questions and using analytics and data science techniques to answer those questions.
- Experience in producing powerful visualizations and dashboards that balance both art and science (using Tableau/D3 etc).
- 3 years of experience in an internal or external Consulting or Strategy capacity
- Experience with Customer interaction systems and technologies such as IVR Phone Chat Apps and other Digital Channels is highly preferred.
- Experience and familiarity with AI technology systems and a deep understanding of the latest technology advancements in the GenAI space is preferred.
Employment Type
Full-Time
Key Skills
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