Local Part-Time Customer Service & Social Media Associate (Remote with In-Person Duties)
Local Part-Time Customer Service & Social Media Associate (Remote with In-Person Duties)
Posted on :
05-08-2025
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1 Vacancy
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Job Description
Benefits:
- Flexible schedule
- Opportunity for advancement
- Training & development
Title: Local Part-Time Customer Service & Social Media Associate (Remote with In-Person Duties)
Description:
Were a growing locally owned hardware and home improvement business seeking a reliable and tech-savvy Customer Service & Social Media Associate to support our online operations remotely with periodic in-person meetings and store-based tasks. This hybrid role is ideal for someone who enjoys balancing administrative customer service duties with light creative content work.
Key Responsibilities:
- Handle customer service requests via Zendesk email and chat
- Manually process and follow up on online orders requiring intervention
- Answer and return customer phone calls professionally using RingCentral
- Log interactions and updates accurately in our CRM and Order Management Systems
- Assist with creating and scheduling social media content (photo/video posts captions basic engagement)
- Capture content on-site and support minor in-store promotional initiatives
- Attend occasional in-person meetings or training at our store location
- Support miscellaneous customer experience and marketing tasks as needed
Requirements:
- Strong experience with Zendesk or similar help desk platforms
- Comfort with CRMs and Order Management Systems
- Proficient in written and spoken English
- Comfortable on the phone and able to speak with customers clearly and professionally
- Familiarity with RingCentral or similar VOIP platforms
- Basic familiarity with social media platforms (Instagram Facebook TikTok etc.)
- Must be local to our area and able to attend meetings or store visits as needed
- Reliable internet access and a quiet home workspace
Preferred Qualifications:
- Experience with basic content creation or social media management
- Background in retail e-commerce or customer service
- Photography Canva or light video editing experience a plus
- Comfortable representing our brands tone in customer and public interactions
Work Schedule:
- Part-time starting at 20 hours per week with growth potential up to 40 hours per week
- Must be available Monday mornings (EST). Preferred hours AM throughout the week.
- Flexible remote hours but occasional in-store content creation and meetings are required
To Apply:
Please submit:
- A short note about your customer service and/or content creation experience
- Your weekly availability and location
- Social media platforms youre comfortable using
- Whether youre available for in-store meetings and content work
Were looking for someone dependable creative and flexible to help support our continued growthapply now and be part of our local team!
Flexible work from home options available.
Compensation: $16.00 - $18.00 per hour
No matter who you are or where you call home you add something powerful to any team youre on. Maybe its a drive to achieve a need to discover or create or a desire to help others. As a part of our team youll use your unique talents vision and passion to help support our communitiesthrough the best of times and the greatest challenges.
Required Experience:
IC
Employment Type
Part-Time
Key Skills
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