Customer Experience Representative
Customer Experience Representative
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Job Description
Job Description
ABOUT:
Seeking an experienced Customer Service/Call Center Representative to join a dynamic this role you will be the first point of contact for policyholders claimants and clients providing exceptional customer service while handling inquiries claims and policy information.
COMPENSATION:
- $18.00 - $25.00/hr. based on experience
- Comprehensive health dental and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
REQUIREMENTS:
- Associates or Bachelors degree required
- Minimum of 1 year of experience working in a customer service role
- Excellent customer service communication and problem-solving skills.
- Ability to manage a high-call volume efficiently in a fast-paced environment.
- Bilingual skills (e.g. English/Spanish) are a plus.
RESPONSIBILITIES:
- Answer incoming calls and respond to customer inquiries regarding insurance policies claims and billing.
- Provide accurate information and resolve customer concerns efficiently and professionally.
- Process policy changes endorsements and claims documentation.
- Escalate complex issues to the appropriate department as needed.
- Maintain detailed and accurate records of customer interactions in the system.
- Ensure compliance with company policies and industry regulations.
- Meet or exceed call center performance metrics including call handling time and customer satisfaction scores.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
