Service Advisor
Service Advisor
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1 Vacancy
Job Description
Franks Truck Center is looking for a Full Time Service Advisor - come start an exciting career with us!
Franks Truck Center is an award-winning dealership serving GMC Freightliner Isuzu and Hino clients with high qualitycustomer service.
We are fast paced customer driven dealership seeking a reliable self motivated person with excellent communication skills to add to our exceptional Service Department.
Franks Truck Center is a full service dealership for GMC Freightliner Hino and Izuzu vehicles including sales service and 1930 Franks Truck Center has been serving the truck industry with honesty and integrity.
Please ONLY those with automotive dealership experience apply.
Some Job Responsibilities are:
- Greet customers and provide excellent customer service
- Schedule appointments and manage service orders
- Liaison between the customers and technicians
- Listen to customer concerns and accurately diagnose vehicle issues
- Recommend appropriate services and repairs based on customer needs
- Provide estimates for service costs and timelines
- Constant communication with customer over the phone and in person
- Keep customers informed of the status of their vehicles
- Constant communication with technicians to ensure proper services and timely completion of repairs
- Opening repair orders and invoicing
- Closing repair orders and taking payments
- Vehicle parts and service knowledge
Required Experience - the ideal candidate will have:
- At least 2 years service advisor/writer experience in an auto or truck dealership
- Exceptional customer service skills
- Computer and organizational skills
- Invoicing and vehicle knowledge
- CDK Experience strongly preferred
- Experience with fleets a PLUS
- Bi-Lingual in Spanish a PLUS
- Technical school/training a PLUS
Benefits Include:
- Competitive starting salary with opportunity to grow and earn much more!
- Monday - Friday hours - some evening hours but no Saturdays!
- Medical Dental AFLAC
- 401(k) match
- Paid time off- vacation sick and holidays
- Life insurance w/AD&D Feature
- Access to mental health resources
- Paid Training to develop hard and soft skills
- Long term job security - Family owned and operated for 95 years
WORK FOR THE AREAS MOST AWARD WINNING DEALERSHIP!
About us
Franks Truck Center has been family owned and operated for over 90 years. We are a proud GMC franchise in addition to representing Hino Freightliner & Isuzu commercial trucks. Our dealership is located in Lyndhurst New Jersey and also has service parts & financing departments on site. We specialize in commercial trucks and have a large commercial truck parts department that serves New Jersey New York City and more.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
