Transition Project Manager (Insurance)
Transition Project Manager (Insurance)
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Job Description
Who We Are
Wakam is a B2B2C digital insurer designing embedded and white-label insurance products for over 80 partners across Europe. Powered by our proprietary Play&Plug technology platform we offer API-based solutions and manage fully cloud-native insurance programs.
Operating in 32 countries and generating over 900 million in revenue in 2023 Wakam is a European leader in digital and embedded insurance with a business model driven by transparency technology and impact.
We are also a mission-driven company dedicated to enabling transparent and impactful insurance for all our partners.
About the Team
The Operations France & Europe team plays a strategic role in setting up ecosystems and target operating models involving various stakeholders (partners claims managers assistance provider etc.) and ensure a close monitoring of activities delegated to Wakams partners and TPAs.
To ensure operational excellence we are now looking for a Transition Programs Manager to oversee and secure the management of our terminated (run-off) insurance programs across France and Europe.
Your Mission
As part of the Operations France & Europe team your mission will be to manage and secure all run-off accounts and serve as the primary point of contact for operational follow-up with partners.
Your responsibilities will include:
- Assessing the operational risks associated with terminated programs in collaboration with Actuarial Reserving Claims Finance and Partner Oversight teams
- Defining and implementing post-termination workflows or transfer models tailored to each product and country
- Ensuring partners and TPAs adhere to contractual obligations on all run-off programs
- Identifying operational issues initiating corrective actions and tracking remediation plans
- Creating performance reports and leading steering committees with partners and TPAs
You will also contribute to:
- Formalising and improving our run-off process: reducing the number of active TPAs documenting procedures implementing new controls and designing a clear RACI
- Digitalising run-off oversight by identifying alerts and automation opportunities in coordination with the IT team
What You Bring
- You have a Masters degree from a business school or university with a focus in management finance or insurance and:
- 47 years of experience as a Project Manager or Auditor with at least one role related to the insurance industry
- A strong attention to detail a curious mindset and the ability to explore root causes and propose smart pragmatic solutions
- Solid project management skills allowing you to handle multiple priorities in parallel
- A collaborative mindset and excellent communication skills both written and spoken
- Full fluency in English; fluency in French is a plus
Your Working Style
- Positive energy adaptability and team spirit
- Proactive and responsive
- Comfortable working in a dynamic fast-paced environment
- Curious pragmatic and detail-oriented
- Keen to contribute to a mission-led company in transformation
Why Join Wakam
- Be a key contributor to structuring the future of our run-off processes at scale
- Work at the intersection of Operations Compliance and Partner Management
- Join an agile team where ownership autonomy and impact are real
- Help shape the governance of strategic partnerships across Europe
- Evolve in a fast-paced purpose-led company with a European reach
AI
At Wakam AI and automation are transforming the insurance experience. Were looking for curious open-minded teammates who are ready to adopt AI tools to:
Streamline day-to-day workflows
Automate repetitive tasks
Enrich data analysis and decision-making
You dont need to be a technical expertwhat matters most is your adaptability and eagerness to learn. Our team will support your upskilling so you can help build the transparent high-impact insurance of tomorrow.
Hiring Process
- Initial conversation with one of our Talent Acquisition Partner
- Interview with the Head of External Operations Europe
- Meet the team Interview with the External Operations team
- Final interview with our HR Business Partner
Interested Apply!Lets shape the future of Wakams Operations together.
> Welcome @Wakam
Recruitment Agencies:
Wakam has an in-house recruitment team which focuses on sourcing great candidates directly.Wakam does not accept unsolicited resumes from agency or search firm recruiters.
Fees will not be paidin the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies we have a PSL in place soplease do not contact our managers directly.
Required Experience:
IC
Employment Type
Contract
