Senior Advanced Services Engineer, CSS Tech Delivery, Data Management
Senior Advanced Services Engineer, CSS Tech Delivery, Data Management
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Job Description
Customer Success Services (CSS)
In CSS customer success is our North Starwhen organizations choose to partner with us we work with them across their journey.
Businesses who have turned to Oracle for cloud and application solutions trust Oracle CSS to help them get the most out of their investment. For more than 20 years Oracle CSS has helped more than 6000 companies across 100 countries gain the speed flexibility and security features that they require. We work side by side with customers to understand their unique business goals and requirementshelping them maximize their investment minimize risk and achieve more.
CSS Advanced Service Engineering (ASE) organization is a global innovative open-minded and diverse team of engineers. The ASEestablishes long-termtrustedrelationships with Oracleskeycustomers helping them to maximize their Oracle Cloud and on-premise investment innovate faster and accelerate their business success with solutions for all Oracle Cloud multicloud and on-premise environments.
We are looking for a Database & Cloud Senior Engineer who will be responsible for delivering our customer infrastructure solutions for on-prem public multi-cloud and Cloud at Customer (ExaCC) platforms understanding the Customer Business to provide the best service.
What youll do
- Youll support the operation of databases and platform deployments on-prem and in cloud delivering services that drive customer success and innovation becoming customers trusted technical advisor.
- Install configure and operate database and advanced options like RAC DG and so on.
- Deliver solution architecture advice reviews and conceptual support.
- Analyze product problems to find resolutions.
- Resolve new and complex issues research technical enquiries and handle user problems.
- Support software installation configuration health checks and performance assessments
- Educate customers on product features issues evolutions upgrades benefits and patches.
- Support the stability availability and performance of critical business systems.
Job Requirements Skills and Qualifications
- Applicants are required to read write and speak Spanish and English with fluency. Other languages are a plus.
- Deliver services both remotely and onsite (Bilboa depending on customers requirements.
- Availability to work on 24x7 Standby mode or in out of business hours to adapt to specific customer needs.
- Advanced problem-solving skills.
- Written and verbal communication including the ability to communicate with technical and non-technical staff at all levels.
- Ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
- Embody our Values: Customer First Collaboration Innovation Inspirational Leadership and Integrity.
Preferred Technical Skills:
- At least 5 years hands-on experience in working with Oracle Database products: Oracle Database Real Application Clusters (RAC) and Oracle Grid Infrastructure Enterprise Manager OEM.
- Work experience in Oracle Database specifically following topics:
- Troubleshooting
- Performance tuning
- High Availability: Exadata RAC Grid Infrastructure ASM
- Oracle Multitenant
- Backup and Recovery
- Migrations
- Oracle Dataguard/Standby
- Oracle Golden Gate
- Hands-on experience in installation configuration operation and administration for Databases On-Prem/Oracle Cloud.
- Knowledge on implementing and maintaining related Oracle products: Oracle Database Real Application Clusters (RAC) and Oracle Grid Infrastructure Enterprise Manager OEM.
- Advanced OS Administration skills with Unix / Linux will add a plus.
- Good knowledge of Linux Operating System with preference over Oracle Enterprise Linux.
- Will add a plus to have knowledge and experience on Oracle Cloud Infrastructure (OCI).
Why work at Oracle:
- A competitive salary with exciting benefits
- Flexible and remote working
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Employee resource groups that champion our diverse communities.
- Core benefits such as medical life insurance and others.
- An inclusive culture that celebrates what makes you unique.
LI-AM3
#LI-Hybrid
At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification professional references education verification and professional qualifications and memberships (if applicable).
Qualifications
Career Level - IC3
Required Experience:
Senior IC
Employment Type
Full Time
