CSR II

Customer Service Representative II is a mid-level position responsible for both pre-sales and post-sales service. Over time this role will include leadership responsibilities for cross-training and facilitating cross-functional internal meetings in support of providing optimal service and solutions for our customers.

REPORTING TO

Customer Service Manager

ESSENTIAL JOB FUNCTIONS

• Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing scheduling engineering and quality teams.
• Process incoming orders and facilitate reviews and responses from our pricing scheduling engineering and quality teams.
• Monitor customer supplier websites and promptly respond to RFQs POs and other requests and requirements.
• Provide prompt responses to customer requests for order status pull-in or push-out delivery dates and expedited production. Proactively notify when an order is about to ship or when it will be late.
• Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate
• Coordinate with accounting on establishing customer credit invoicing and resolution of past due balances.
• Represent MWC at customer review meetings held at MWC or at the customer location. Host customer visits. May require occasional travel.
• Any other duties needed to help drive our vision and abide by our organizations values
• SKILLS and ABILITIES
  • Excellent written and verbal Communication skills
  • Knowledge of Microsoft Office and strong computer skills.
  • Ability to operate all customer service-related systems and software programs effectively.
  • Must be an analytical thinker with problem solving skills
  • Highly organized and detail oriented
  • Able to effectively facilitate meetings and provide procedural training
  • Have good temperate to handle both customer / internal issues disputes and emergencies
  • Fluent typist

  EDUCATION and EXPERIENCE

  • Associate or bachelors degree in marketing business administration or related field.

  And

  • Minimum of four years in a sales/customer service role preferably in the manufacturing industry.

  Or

  • Minimum of 8 years in a sales/customer service role preferably in the manufacturing industry.

  EEOC Statement

  MW Industries Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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