Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Volkswagen or Audi experience is highly preferred but not required. If you bring leadership a strong work ethic and a passion for the automotive industry we want to hear from you.
- Oversee all operations of the service department including scheduling workflow technician performance and customer satisfaction.
- Drive department profitability through effective cost control efficient labor utilization and revenue generation.
- Hire train and manage service advisors technicians and support staff.
- Ensure the department meets all manufacturer and dealership service goals and metrics.
- Handle customer concerns or escalations with professionalism and empathy.
- Monitor and maintain high CSI (Customer Satisfaction Index) scores.
- Maintain compliance with all OEM safety and environmental policies.
- Ensure proper documentation of repairs and service records.
- Collaborate with the parts and sales departments to support fixed ops growth.
- 3 years of experience in a dealership service manager or assistant service manager role.
- Volkswagen or Audi dealership experience highly preferred.
- Strong leadership and organizational skills.
- Proficient in dealership management systems (DMS) - we use Dealer Track.
- Understanding of warranty processing and OEM procedures.
- Strong customer service orientation with a solution-focused mindset.
- Excellent communication and interpersonal skills.
- ASE certification or manufacturer training a plus.
- Valid drivers license with a clean driving record.
- Competitive Salary
- Medical Dental and Vision Insurance
- 401(k) Plan
- Short & Long Term Disability
- Employer Paid Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Sick Time
- Paid Birthdays
- Paid Training
- Employee discounts on vehicles parts and service
- Opportunities for Advancement
- Closed Sundays
- Healthy Work/Life Balance
About Us
The Harper name has been synonymous with quality since 1981 when Tom Harper opened the Porsche Audi and Jaguar dealerships in Knoxville. Since then Harper has expanded to seven dealerships thirteen franchises and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff beautiful state-of-the-art facilities and multiple awards for both sales and service. the drive is always world class!Required Experience:
Manager
Employment Type
Full-Time
