SAP NS2 ServiceNow Business Automation Specialist
SAP NS2 ServiceNow Business Automation Specialist
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1 Vacancy
Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
COMPANY DESCRIPTION
SAP is the global market leader for business software and related services. SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
All internals must have managers approval to transfer.
Must be a U.S. Citizen. This position requires access to customer data.
ServiceNow Business Automation Specialist
REQUIREMENTS:
- ServiceNow Certified System Administrator preferred or equivalent hands-on ServiceNow platform experience
- Strong understanding of Configuration Management Database (CMDB) principles data model and best practices
- Experience supporting or administering a ServiceNow CMDB including discovery CI lifecycle and data quality processes
- ServiceNow product experience in SPM (Strategic Portfolio Management) IRM (Integrated Risk Management) SecOps (Security Operations) and ITOM (IT Operations Management) preferred
- ITIL Processes knowledge and certification strongly preferred
- Hands-on experience with ServiceNow Knowledge Management and Service Catalog
- Proficiency working within Agile/SCRUM framework and methodology
- Experience with REST APIs WSDL JSON enough to support requirements gathering and integration specifications
- ServiceNow Business Analyst certification (preferred
RESPONSIBILITIES:
- Work directly with stakeholders to gather analyze and document detailed business and functional requirements for ServiceNow solutions
- Translate business requirements into clear and actionable user stories and acceptance criteria for the development team
- Facilitate and lead requirements workshops process mapping sessions and stakeholder meetings
- Support the administration and ongoing maintenance of ServiceNow CMDB including:
- CI class structure design and updates
- CI data quality monitoring and remediation
- Working with discovery tools and integrations to maintain CI accuracy
- Managing CMDB audits compliance and governance activities
- Collaborate with ServiceNow developers and architects to design solutions that align with business needs CMDB processes and platform best practices
- Prepare process documentation workflows use cases test cases and user guides
- Prepare and maintain process documentation workflows use cases test cases and user guides
- Coordinate and execute User Acceptance Testing (UAT) with stakeholders ensuring solutions meet defined requirements
- Support configuration of low-code/no-code elements where applicable (forms fields business rules)
- Contribute to continuous improvement of ServiceNow capabilities and CMDB processes
- Stay current with ServiceNow releases and identify opportunities to leverage new features and capabilities with a focus on CMDB enhancements and best practices
- Provide training and guidance to end users on new functionality and enhancements
- Support change management and training for end users and stakeholder
EXPERIENCE:
- 5 years of experience as a Business Analyst with at least 3 years dedicated to ServiceNow platforms or similar experience
- Proven experience writing clear and actionable requirements/user stories for ServiceNow configurations and customizations or similar platforms
- Experience with ITSM service catalog design and CMDB data requirements
- Hands-on experience coordinating and executing UAT
- Experience working within Agile/SCRUM delivery teams
- Strong collaboration facilitation and communication skills with both technical and non-technical stakeholders
QUALIFICATION:
- Minimum 4-year University degree or equivalent work experience
- Travel: 0-10%
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 100000 - 170000(USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits.
Requisition ID: 432443 Work Area:Customer Service and Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations:#LI-Hybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
