Music is Universal

Its the passionate and dedicated team at Universal Music who help make us the worlds leading music company. From A&R to finance legal to digital sales to marketing Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender race disability sexual orientation religion belief age marital status background pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism dyslexia ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards including alternatives to the online form or to disclose a neurocognitive condition please email

The A Side: A Day in The Life

UMUK value eCommerce as a key foundational channel to connect artists and fans.

This role is pivotal in building and managing a portfolio of ecommerce stores for 3rd party artists and businesses.

We are seeking an experienced Senior eCommerce Store Manager to manage a selection or stores - from driving fast paced music and merchandise campaigns through to streetwear collaboration drops and album pre-orders. We are looking for a store manager with deep eCommerce merchandising experience rooted in always offering the best possible customer experience to our fans.

This Senior eCommerce Store Manager will directly manage the relationship for all 3rd party eCommerce accounts working closely with artist management labels and brands to deliver results across a number of Shopify stores. Using your knowledge of album pre-order campaigns and eCommerce best practise the successful candidate will work cross functionally across the eComm team collaborating with marketing operations CRM and fan experience. Bringing solid Shopify and eCommerce system experience this role will suit a creative problem-solver with the ability to work on multiple projects and a passion for great eCommerce retailing. You will have the ability to work independently under time constraints to deliver results and be confident in presenting and pitching to help sell-in UMUK eCommerces services for new business.

The B Side: Skills & Experience

Be Strategic

• Developing and overseeing the launch of new artist/brand stores across the group working with the store management team developers and operations team to oversee timely builds and launches

• Working closely with internal labels you will use your music eCommerce commercial and merchandising experience to formulate & execute D2C strategies to drive sales conversions.

• Build relationships with third party label and artist management. Report sales trends and store performance manage escalations and identify campaign pitfalls and learnings to inform future campaigns.

• Analyse site analytics and reporting to understand drop-off monitor cart abandonment identify friction in checkout process and improve site engagement to increase customer acquisition.

• Become a champion of UMUK eCommerce in pitching and presenting about our services to new business.

Be Operational

• Daily store management of a portfolio of artist stores managing basic theming and UX product set up merchandising and category management in line with eComm best practices.

• Day to day management of Shopify stores ensuring homepage optimization promotions and activations are managed effectively and successfully.

• Work with e-Commerce Ops and customer service to resolve issues on supply chain ensure products stay in stock and constantly measure the customer feedback loop; ensure customer happiness and loyalty

• Manage relationships with our key partners in the e-Commerce space notably the labels brand owners tech team and finance teams warehouse team procurement and merchandise companies artist managers and ticket agencies.

• Project manage the day-to-day activities & future projects on our PM tool with the wider eCommerce team labels.

Be Administrative

• Work with labels/third partys/brands in delivering sales stock and profitability reporting.

• Ongoing management of SEO improvements across stores.

• Onboard new eCommerce tools and functionality across stores to create amazing customer journeys and experiences for lifestyle brands.

Person Specification

Necessary

• eComm experience in managing a portfolio of eCommerce stores

• Shopify experience and ability to work with store CMS themes and an understanding of core Shopify apps

• Experience of working with stock management and order management systems

• A strong understanding of core eCommerce best practice and UX with clear results delivering of great customer experience on stores

• Line management experience

• Exceptional interpersonalskills and client facing/consulting skills

• Experience of working within fashion lifestyle or music eCommerce

• A commercial & analytical approach to business adept at working and achieving store revenue targets

• Strong critical thinking andproblem-solving skills

• Strong analytical knowledge across eCommerce with experience building and speaking to store/campaign reports and data

• Understanding of site performance and user behaviour to enable business decision-making

• Understanding of paid marketing including paid social & PPC

• Understanding of SEO & accessibility best practices

Desirable

• PM tools Preferably

• Excellent written and verbal communication and presentation skills

• Experience of working in cross-functional teams to drive projects to completion with an ability to react quickly and calmly to changing artist & label needs and deadlines

• Ability to multi-task problem solve and execute tasks with accuracy in a high-pressure fast-paced agile environment

• Music fashion or entertainment eCommerce experience

• Knowledge of record label process and an understanding of OCC rules to ensure chart eligibility on artist campaigns

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)

• Private Medical Insurance

• 25 paid days of annual leave

• Interest Free Season Ticket Loan available

• Holiday Purchase scheme

• Dental and Travel Insurance options

• Cycle to Work Scheme

• Salary Sacrifice Cars

• Subsidised Gym Membership

• Employee Discounts (Reward Gateway)

Just So You Know

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However the business operates in an environment that demands change and the jobholders specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.

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