Personal Banking Associate Trainee - Gatineau, La Porte - 37.5h

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Description du poste:

Pouvez-vous tablir crer et entretenir des liens intressants avec nos clients Aimez-vous faire affaire avec les clients et les aider avec leurs besoins financiers Nous recherchons un Associ Services Bancaires Personnels pour notre succursale qui sera en mesure de diriger les clients vers le membre du personnel capable de rpondre leurs demandes financires et leurs besoins bancaires notamment en matire de nouveaux comptes de conseils de placement et de solutions bancaires. Pensez-vous avoir ce quil faut

Lors dune journe normale vos fonctions pourraient tre les suivantes:

Engager des conversations avec les clients sur les besoins relatifs aux conseils sur les oprations bancaires courantes les oprations avec service linformation sur les services numriques et la rsolution de problmes lis aux solutions bancaires

Comprendre les besoins des clients et les diriger vers la bonne personne qui leur offrira des solutions pertinentes tout en faisant preuve de bon jugement pour les affaires confidentielles

Donner confiance aux clients lgard des nouvelles tendances en matire doptions bancaires numriques en leur parlant des services bancaires mobiles des guichets automatiques bancaires et des services bancaires en ligne

Appuyer le personnel de premire ligne avec les oprations prvues lies ou non la trsorerie; rsoudre les principaux problmes et signaler les exceptions la direction

Recommander des amliorations aux pratiques de travail et aux oprations et processus de la succursale afin damliorer lexprience client et datteindre lexcellence oprationnelle

Participer lutilisation prcise et opportune des processus et procdures daffaires

Veiller ce que les documents prpars soient exacts refltent les intentions de lentreprise et soient conformes aux rglements pertinents et au Code de conduite et dthique professionnelle de la TD

Contribuer crer un milieu de travail positif et quitable en faisant valoir lefficacit de lquipe en participant au rendement et au perfectionnement individuels et en faisant part des connaissances du secteur pour atteindre un objectif commun

Exigences du poste:

Diplme dtudes secondaires et/ou

Au moins une anne dexprience pertinente

Cours Fonds dinvestissement au Canada (FIC) ou lquivalent dans les 6 mois suivant la nomination

Diplme dtudes postsecondaires ou diplme universitaire de premier cycle (dans un domaine connexe) un atout

Matrise de la suite MS Office (Word Excel et Outlook)des logiciels de la succursale et dInternet

Connaissance des solutions bancaires et des processus pour informer les clients

Esprit dinitiative et capacit travailler dans un milieu de travail dynamique en toute autonomie grce un trs bon sens de lorganisation et de solides comptences en administration en planification et en gestion du temps

Influenceur dynamique minutieux et efficace avec une attitude positive pour la prise dinitiatives le traitement de plusieurs tches et la modification des priorits

Bon communicateur ayant des comptences reconnues en exprience client qui peut efficacement tablir un lien verbalement ou par crit avec les clients et les quipes concernes de faon courtoise et efficace

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):