Account Service Manager

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services LLC

Job Description Duties and Responsibilities

• Provide the technical expertise needed for sales engagement for microgrid (Power Through) development for commercial & industrial customer resiliency opportunities.
• Manage assigned sales funnel to ensure sales targets are met to support both the capital & supply plan for the Power Through fleet.

• Develops measures and reports on account plan for assigned accounts with solutions-oriented focus on customer resiliency and growth.
• Monitors and assesses quality of services offered and overall client satisfaction.
• Coordinate internal & external resources to address client needs.
• Leads clients through site assessments load analysis and resiliency needs development in alignment with the Power Through program offering.
• Prepare detailed project proposals including equipment specifications installation requirements and lifecycle cost analysis.
• Establish and maintain a robust sales pipeline tracking the progress of opportunities from initial lead generation to contract execution.

Required Skills

• BA or BS degree required (emphasis in engineering business or mathematics)
• 5 years in utility operations or equivalent
• Leader of projects programs or initiatives in areas such as energy efficiency energy conservation or mechanical engineering.
• Customer service experience working with both internal and external customers.
• Excellent interpersonal skills along with strong written and oral communication skills.
• Ability to climb ladders to get on roof tops or attics.
• Ability to make presentations to large groups of people.
• Excellent personal computer skills and related software (Microsoft Office).
• Ability to organize and manage projects.
• Ability to work additional required overtime which could include storm work over multiple days.
• Position requires some travel.
• Demonstrated history of working safely without injury or accident.
• Ability to learn and apply Company policies and procedures.
• Possess excellent customer service skills with demonstrated analytical negotiation and problem-solving skills.
• Ability to make decisions consistent with good business practices.
• Ability to perform independently of direct supervision.
• Self-motivated and dependable team player.
• Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high-level of customer service.
• Demonstrated acceptance of a diverse and inclusive work environment and customer base.
• Ability to recognize opportunities for process improvement and have the ability to enact change.

  Desired Skills

• Masters Degree preferred
• Professional Certification including Professional Engineer or Energy Efficiency certification (ie CEM BPI LLED RESNET RAP and/or IEPEC) preferred
• Marketing background
• Customer Care System (CCS or CIS) and/or Agent Information System application skills.
• Comfortable with social media applications

#LI-AH1

Primary Location: Louisiana-New OrleansLouisiana : New Orleans
Arkansas : Little Rock
Louisiana : Baton Rouge
Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 2
Req ID: 120002
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.