Corporate Vice President, Digital Customer Experience Manager
Corporate Vice President, Digital Customer Experience Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location Designation:Hybrid - 3 days per week
Our New York Life culture has laid the foundation for over 180 years of commitment to our employees agents policy owners and the communities where we live and work. Here you become a valued part of a welcoming inclusive and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified multi-dimensional business portfolio that goes beyond life insurance.
As a Fortune 100 company and industry leader we provide an environment where you can explore your career ambitions offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You willbe part ofan inclusive teamguided by our belief to always be there for each otherproviding the support and flexibilityto grow and reach new heights while making an impact in the lives of others.
You are our future and we commit to investing in you accordingly.
This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday Wednesday and Thursday.
Role Overview:
As a Digital Customer Experience Manager you will lead the design strategy development and optimization of digital customer marketing and service experiences that boost sales deepen engagement increase self-service adoption enhance operational efficiencies and improve customer satisfaction and loyalty.
This is a digital marketing role with a focus on creative and journey design UX insights and cross-functional delivery. Youll collaborate with business product and technology teams to develop intuitive impactful digital solutions that meet customer needs while advancing business goals.
What Youll Do:
- Design and implement digital customer journeys that drive engagement conversion and satisfaction
- Facilitate business and product owner wants and needs sessions and translate inputs into prioritized digital enhancements
- Identify digital experience friction points and unlock opportunities across the customer lifecycle
- Collaborate with agile design and development teams to deliver strategic customer-centered digital solutions
- Use tools such as Content Square and analytics platforms to evaluate performance and recommend UX optimizations
- Partner with NYL Directs research and competitive intelligence teams to uncover best practices and drive innovation
What Youll Bring:
Youre a digital marketing and UX leader with a track record of shaping and delivering customer experiences that are data-informed and strategically aligned. Adept at synthesizing stakeholder input and navigating complex environments you bring strong design sensibilities practical execution and cross-functional leadership to every initiative. Your approach is customer-centric outcome-focused and collaborative by nature.
Required Skills:
- Bachelors degree in Marketing Design or related field
- 7 years in digital customer experience UX or digital marketing
- Demonstrated success leading digital initiatives in cross-functional environments
- Experience with Adobe Creative Cloud Figma and Adobe Marketing Cloud (or similar platforms)
- Experience with platforms including Content Square and along with a strong interest in exploring emerging technologies including AI/GenAI tools
- Strong communication facilitation and decision-making skills
Preferred Skills:
- Working knowledge of HTML and front-end design principles
- Experience in the insurance or financial services industry
- Background in customer journey mapping CX frameworks and service design methodologies
- Understanding of agile delivery models and collaboration with architecture/technology teams
This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday Wednesday and Thursday.
Pay Transparency
Salary Range:$110000-$150000
Overtime eligible:Exempt
Discretionary bonus eligible:Yes
Sales bonus eligible:No
Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Lifes leadership in this space.
Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Job Requisition ID: 92099
Required Experience:
Chief
Employment Type
Full-Time
