Concessions Manager | Full-Time | Ensemble Arts

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Concessions Manager is responsible for the effective management of venue concessions operations including inventory controls product ordering training new employees cash controls compliance with alcohol service polices cleaning safety guest service employee/volunteer training and supervision warehouse oversight troubleshooting closing duties event planning support food preparation and production and any other tasks assigned by the General Manager. The Concessions Manager must provide a high level of event oversight technical proficiency and operational/personnel support to ensure the smooth operation of the Concessions Dept.

The Concessions Manager will actively supervise coach counsel direct train and mentor employees in meeting company quality standards and may initiate or recommend employment actions such as hiring termination suspension discipline promotion and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive harmonious compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability professional presentation outstanding interpersonal skills self-direction with strong technical (computer and POS) aptitude are required.

This role pays an annual salary of $75000-$78000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until September 26 2025.

Rhubarb Hospitality Collection (RHC) a division of Oak View Group is a renowned luxury restaurant group that has built a strong reputation for creating exceptional dining experiences in some of the worlds most prestigious locations. RHCs philosophy revolves around offering unparalleled hospitality drawing inspiration from global culinary traditions while embracing local ingredients and flavors. The group places a strong emphasis on the use of seasonal produce and sustainability ensuring that each dish is not only exceptional in taste but also aligned with the latest trends in fine dining and environmental responsibility.

RHC is responsible for all concessions at Ensemble Arts including the iconic Kimmel Center for the Performing Arts Academy of Music and Miller Theater.

• Responsible for managing developing and mentoring a staff of part-time and full time concessions employees including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues by company policy and practice.
• Ensure proper set-up of all concession locations prior to doors. Set-up duties may include: verifying opening inventory assigning duties to concession workers (employee/volunteer) ensuring sanitation standards are met verifying that each location is fully operational ascertaining levels of food production based upon projected guest attendance has been met; assuring proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth efficient and profitable execution of events.
• Ability to oversee a large volume of inventory order products and manage high volume sales.
• Manage and run all venue concessions operations before during and after the event. Duties include staff scheduling employee check-in equipment inspection POS monitoring and troubleshooting guest complaint resolution training food production clean-up post-event reconciliation and reporting and any other duties as assigned by the GM.
• Manage Beverage Supervisor providing oversight for beverage ordering for all departments including concessions catering and restaurants.
• Training new & current employees with regard to property procedures & best practices.
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs as directed.
• Provide direction and oversight to Concessions Supervisors Stand Managers Concession Cooks and Cashiers. Ensure that all State / Federal and OVG policies procedures and practices are adhered to including compliance with alcohol distribution/service and food handling/sanitation guidelines general safety policies and procedures. Report any alcohol service or other compliance issues to GM immediately.
• Complete post-event evaluations data compilation tracking of monetary and product shortages generating reports; serves as a resource for POS applications and training.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns potential hazards accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of workplace expectations; provide on-going assistance training and mentoring to event staff and volunteers; promote a positive enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Ability to obtain working knowledge of all existing concession locations: geographical locations equipment evacuation procedures adjacent employee and guest areas and facility access.
• And other duties as assigned.

• 3-5 years experience in Concessions Supervision Food & Beverage Management or related position.
• Solid working knowledge of computer applications: Microsoft office POS systems timekeeping system.
• Experience training new employees.
• Advanced knowledge of inventory procedures and controls.
• Experience ordering product for a high-volume venue or facility.
• Ability to communicate with employees co-workers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement staffing adjustments and/or respond to technical product or equipment challenges during an event) quickly and under pressure.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to OVG concession operations.
• Ability to calculate basic math functions (addition subtraction multiplication division percentages) as they relate to POS cash/credit transactions cash reconciliation and product inventory.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Nationally recognized food service sanitation training course certification preferred

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.