Reservations Agent
Reservations Agent
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Job Description
Delivering a 5-star experience every step of the way
We are on the lookout for a motivated Reservation Sales Agent to help drive hotel performance and ensure every guest has a memorable this role youll combine your sales expertise with your ability to provide exceptional service maximizing both occupancy and rates while making guests feel valued and cared for.
Key Responsibilities:
- Drive revenue by upselling and cross-selling to enhance guest experiences and optimize hotel performance.
- Answer phone calls and emails with professionalism providing personalised and efficient service.
- Accurately input guest reservations and information with attention to detail.
- Address guest concerns with professionalism and courtesy ensuring a positive resolution.
- Regularly monitor rates and promotions to ensure maximum sales opportunities.
Join us and be part of a team that values innovation service excellence and the opportunity to make a real impact!
Qualifications :
We are looking for candidates who are passionate about growth and development and who are committed to making a meaningful impact within our team. If youre driven to elevate the guest experience and contribute to the success of a premier 5-star hotel we want to hear from you.
- 1-2 years of experience in a Front Office or Reservations role
- Proficiency in Microsoft Office; experience with Opera Cloud is a plus
- Strong service orientation with exceptional attention to detail
- Ability to work independently take initiative and excel in a fast-paced environment
- Excellent verbal and written communication skills
- Flexibility to work various shifts including weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
