Customer Service Specialist
Customer Service Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Energetic Personality Needed for a Customer Service Representative - Omaha NE
Founded in 2004 The Filter Shop a leading distributor of commercial and industrial air and liquid filtration products has been rapidly growing. With locations in Omaha NE and Des Moines IA the company is set to open a third location in Lincoln NE in the summer of 2025 were proud to be built on excellence integrity and a commitment to creating Raving Fans through exceptional service.
Were seeking a Customer Service Representative to provide remote support to our Lincoln location as well as on-site support in Omaha. Youll play a key role in connecting with customers supporting office sales and warehouse operations - making every customer interaction exceptional.
What Youll Do:
Be the friendly face and voice of The Filter Shop:
- Answer phones greet customers process walk-in orders and manage customer emails.
Keep things running smoothly behind the scenes:
- Accurately enter/manage orders invoices and customer paperwork.
- Send orders to Lincoln location and follow up to ensure receipt.
Support delivery and operations:
- Schedule deliveries update accounts maintain filing systems and generate daily reports.
Drive sales success:
- Convert quotes into sales orders for sales reps.
- Assist Sales Reps in onboarding new customers - gather info contact customer to verify provided info and enter customer account into QuickBooks with accuracy.
- Provide office support to Lincoln sales reps.
Work with inventory and fulfillment:
- Manage will-call area pull orders and notify customers.
- Monitor Lincoln production orders to ensure completion in a timely manner.
Become a product expert:
- Become proficient in our FilterTrack system to support account setup and customer training.
Collaborate cross-location:
- Maintain communication with both Lincoln Warehouse and Office Managers to ensure alignment with office processes and service excellence.
What Were Looking For:
- A multitasking pro with a positive can-do attitude
- Strong organizational skills and exceptional attention to detail
- Excellent interpersonal and communication skills across phone email and in-person
- Experience with QuickBooks or similar platforms a big plus
- Prior customer service experience required
- HVAC or filtration industry knowledge is helpful but not required
What We Offer:
- Health dental and vision insurance
- 401K with company match
- Employee life insurance
- Wellness Program
- Two weeks PTO plus eight paid holidays and two floating holidays.
- No evenings or weekends - 7:30am to 4:30pm Monday to Friday
Are you ready to apply
To join a growing company where your personality and passion for service truly matter submit your cover letter and resume today. Be sure to mention Raving Fans in your cover letter to show us youre aligned with our customer-first philosophy!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
